Implementation Success Partner - Qventus

At Qventus, you will have the opportunity to work with an exceptional, mission-driven team and directly impact the lives of patients. We harness the power of machine learning, generative AI, and behavioral science to deliver exceptional healthcare outcomes and empower care teams.

As a Senior Surgical Growth Implementation Success Partner, you will lead the most complex perioperative deployments in our portfolio—multi-service-line, multi-site, and executive-facing engagements where the bar for delivery, influence, and autonomy is highest.

Key Responsibilities

• Partner with Sales prior to delivery handoff to shape scope, validate feasibility, and set clear delivery expectations for enterprise perioperative engagements.
• Define and manage the timeline for enterprise-wide deployment of the Qventus Periop Solution across multiple service lines and facilities.
• Lead large, complex perioperative implementations involving multiple service lines, surgeon groups, and executive stakeholders.
• Serve as a strategic advisor to perioperative leadership and the C-suite, facilitating executive-level discussions and guiding client decision-making on scope, risk, and operational strategy.
• Build and manage relationships at every level of client organizations, influencing executive and senior operational stakeholders.
• Collaborate with Data Engineers, Product Specialists, and Client Success Partners to identify and implement solutions that maximize client value.
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption.
• Anticipate risks proactively, design mitigation strategies, and advise internal and external leaders on resolution paths.
• Demonstrate fluency across Qventus dashboards and reporting tools to identify gaps, surface opportunities, and build reinforcement strategies.
• Identify process improvement opportunities and lead change management efforts to ensure successful workflow adoption and long-term sustainability.
• Act as the primary owner of the implementation for assigned client accounts, operating with broad autonomy and accountability.

What We’re Looking For

• 8+ years of project/program management experience with a comprehensive understanding of enterprise-wide SaaS implementations.
• 8+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
• 8+ years of experience working cross-functionally to manage end-to-end project lifecycles.
• Demonstrated experience leading large, complex implementations with executive engagement.
• Proven track record collaborating with Sales teams to scope, validate, and hand off enterprise deployments.
• Knowledge of perioperative metrics, processes, challenges, and solutions.
• Fluency with Epic, Cerner, or comparable EHR environments.
• Strong quantitative and analytical skills, including fluent use of dashboards and reporting tools.
• Skilled at understanding, documenting, and analyzing data (data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.).
• Ability to travel on average 25% - 35%.

It’s a Plus if You Have

• Experience writing SQL queries (highly desired).
• PMP certification.
• Experience working with clinical and/or process consultants.