Infrastructure Engineer - Fathom Video

About Fathom

We created Fathom to eliminate the needless overhead of meetings. Our AI assistant captures, summarizes, and organizes the key moments of your calls, so you and your team can stay fully present without sacrificing context or clarity. From instant, searchable call summaries to seamless CRM updates and team-wide sharing, Fathom transforms meetings from a source of friction into a place for alignment and momentum.

We’re a small company that creates magical experiences through the hard work of focused builders. We try to live our values — Care Deeply, Seek Leverage, Share Ownership, Sustain Urgency, and Be Tenacious — in everything we do, every day.

Role Overview

We are looking for an SRE / Infrastructure Engineer who is passionate about leveraging data and automation to drive a highly dynamic infrastructure. The role is a unique blend of infrastructure and internal tooling to reduce friction at every step of delivering an amazing customer experience.

As part of our team, you'll play a pivotal role in scaling our infrastructure, reducing toil through automation, and contributing to our culture of innovation and continuous improvement.

How You’ll Help Us Win

By 30 Days

• Use your observability background to help scale our existing tools to new heights as we continue to grow the platform.
• Enhance our existing automation for scaling our infrastructure and improve the development experience.

By 90 Days

• Play a key role in continuing to diversify and scale our platform across additional regions.
• Evaluate options to replace our existing real-time data pipeline for enhanced multi-regional capabilities.
• Provide platform support to all of engineering, using data-driven decision-making.

By 1 Year

• Work with engineering to re-evaluate what observability means for the Fathom platform, and drive improvements to remove friction.
• Help us design and implement improvements to our elastic multi-regional storage platform.
• Drive platform improvements to enhance reliability and efficiency.

Requirements

Hard Skills

• Proficiency with and preference for Infrastructure as Code / GitOps tooling.
• Solid foundation in Observability best practices and implementation.
• Experience in a SaaS or PaaS environment.
• Experience with Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE), including proficiency with GCP/GKE networking.
• Familiarity with our tech stack: Message Queues, Prometheus, ClickHouse, ArgoCD, GitHub Actions, Golang (Ruby on Rails experience is a bonus).

Soft Skills

• Curiosity-driven with a focus on delivering results.
• A generalist mindset with the ability to dive deep into a wide range of challenges.
• Resilience and an ability to grind through complex problems.
• Openness to disagreement and commitment to decisions once made.
• Strong collaborative skills, with the ability to explain complex insights in an accessible manner.
• Independence in managing your workload and priorities.

What's In It For You

• The opportunity to shape the dynamic platform of a fast-growing company.
• A role balancing infrastructure scaling, developer enablement, and internal tooling development.
• A supportive, dynamic, and collaborative team environment.
• Competitive compensation and benefits.

Why You Should Join Us

• Opportunity for impact: We’re established enough to ship instead of fighting fires and early enough that your work will have a real impact.
• Startup experience: You’ll work closely with our CEO, a 2X Founder/CEO with a background in computer science and product design.
• Fully remote culture: We schedule meetings sparingly and heavily rely on async communications (Slack, Notion, Loom).

About the Interview Process

• No live coding: No writing code on whiteboards. We care about what you’ve built and learned.
• Meet the team: You'll meet the people you'll actually work with.
• No bullshit: Transparent conversations so both sides can evaluate alignment.
• Quick turnaround: We move fast, usually taking less than a week from start to finish.