Associate Education Services Specialist (12 Month Contract) - Flashpoint

Flashpoint is looking for an Associate Education Services Specialist to join our Education Services team in the United States on a 12-month fixed-term contract covering parental leave. If you enjoy editing training videos, writing clearly for customers, and keeping a busy calendar of webinars and courses running on schedule, we have a role for you.

You will help us deliver high-quality education to a growing customer base by running our customer education programs day-to-day. This includes Flash Talks (our customer-only webinar series), the monthly Customer Success Briefing, on-demand courses and how-to videos in the Flashpoint Education Center, and behind-the-scenes production for FUSE, our annual user conference. You will work across Customer Success, Marketing, Sales, Product, and Intelligence, under the guidance of a senior Education Services team member.

We Have a Role for You If You:

• Have recorded, edited, captioned, and published customer-facing training videos, and can share a sample (iMovie counts).
• Have written clear customer-facing copy (course descriptions, help articles, newsletters, webinar emails) and solicited feedback/reviews.
• Have managed a recurring calendar of customer deliverables across multiple tools while maintaining schedules.
• Have supported live virtual events from behind the scenes, including registration, run-of-show, recording, follow-up, and technical contingency planning.
• Have supported customer-facing education or customer success programs (webinars, onboarding, online courses, help centers) and enjoy executing repeatable processes well.

What You Will Get to Do:

• Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Education Center and Help Center.
• Manage backend logistics for Flash Talks and Training Workshops, from initial scheduling through publishing recordings.
• Compile metrics for Flash Talks and Training Workshops and generate performance tracking reports.
• Produce the monthly Customer Success Briefing and compile its quarterly performance review.
• Set up one-off customer training webinars and publish recordings to the Help Center or Saleshood.
• Support live production for FUSE, our annual user conference, by executing backend administration.
• Monitor and reply to the Education Services community inbox, resolving registrant questions and unsubscribes.
• Propose process improvements and contribute to new Education Services initiatives as they develop.

30-60-90 Day Milestones:

Within 30 Days

• Meet the Customer Success team and key partners across Marketing, CS Operations, and Product.
• Learn the tech stack and standard operating procedures, including Zoom Webinar, Asana, Wistia, Salesforce, Pardot, ChurnZero, Beamer, Thinkific, Loom, and iMovie.
• Shadow a full Flash Talk cycle and a Customer Success Briefing cycle from scheduling to published recording.

Within 60 Days

• Run Flash Talk and Training Workshop logistics end-to-end, including compiling metrics and reports.
• Produce the monthly Customer Success Briefing and compile its quarterly review.
• Publish your first recorded and captioned training videos to the Education Center.

By 90 Days

• Own the recurring Education Services calendar with senior review.
• Record, edit, and publish how-to videos and course lessons on a steady cadence.
• Set up one-off customer training webinars and publish their recordings.
• Join the FUSE planning cycle and execute backend administration.
• Contribute to new Education Services initiatives as they take shape.

Requirements:

• Demonstrated video editing and captioning experience with a shareable sample.
• Clear, concise customer-facing writing skills.
• Detail-oriented and organized approach to tracking multiple concurrent projects.
• Comfort quickly learning new software (webinar platforms, CRM/marketing automation tools, LMS).
• Comfort with audio and screen recording.
• Strong judgment to flag blockers early and ask for assistance when needed.

About Flashpoint

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver depth, breadth, and speed of data enriched by human insights.