Senior People Partner - Follett Software

Company Overview

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. Our innovative, connected solutions simplify challenges and offer a seamless, intuitive experience.

Position Summary

We’re looking for a Senior People Partner to support our Product & Technology, Marketing, and Finance teams. This role blends trusted relationship-building, strategic thought partnership, and hands-on execution. You’ll help leaders design healthy, high-performing teams, align people strategy to business goals, and make thoughtful people decisions that serve both employees and the business.

You are growth-oriented, seek feedback, and model curiosity, accountability, and resilience. You take care of people in a very real way while maintaining a high bar for performance, clarity, and business outcomes, using technology and data as core tools to support better decision-making.

Key Responsibilities

• Strategic People Partnership: Serve as the primary People Partner to leaders across Product & Technology, Marketing, and Finance, connecting organizational goals to actionable people plans.
• Org Design & Change Management: Advise on organizational design, headcount planning, team structure, and change management.
• Proactive Insights: Anticipate and surface themes, risks, and opportunities early, proposing options to help leaders make thoughtful people-centered decisions.
• Coaching & Relations: Build trusted relationships with managers and employees across levels; coach through complex situations such as role changes, behavior issues, and team dynamics.
• Conflict Resolution: Navigate conflict and tension constructively to preserve trust and keep work moving forward.
• People Cycles: Lead client groups through core People cycles (performance, calibration, compensation, engagement, and recognition) with clear timelines and expectations.
• Program Delivery: Translate company-wide initiatives into simple, practical guidance for teams and leaders.
• Process Improvement: Identify process friction and partner with cross-functional teams to improve, simplify, or automate HR workflows.
• Performance & Development: Guide managers on setting clear expectations, delivering effective feedback, and addressing performance issues fairly and promptly.
• Talent & Succession: Help identify and develop top talent and potential successors for critical roles.
• Data & Technology: Leverage people metrics to highlight trends, and utilize modern HR and AI tools to drive personal efficiency and improve access to information.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of progressive experience in HR/People Partner or HR Business Partner roles.
• Experience supporting technical teams (e.g., Product, Engineering, or IT) strongly preferred; exposure to Marketing and/or Finance teams is a plus.
• Experience working in Tech or SaaS preferred; experience in EdTech is a plus.
• Proven experience working on a fully remote or highly distributed team, with comfort operating independently and collaborating asynchronously.
• Demonstrated ability to influence across functions and levels without relying on formal authority.
• Track record of moving cross-functional initiatives forward where ownership is shared or ambiguous.
• High emotional intelligence, strong relationship-building skills, and sound judgment in sensitive situations.
• Operational mindset with strong attention to detail and comfort managing multiple systems simultaneously.
• Familiarity with modern HR systems (ideally Rippling, Lattice, Awardco, or similar platforms) and AI tools.
• Excellent written and verbal communication skills.

Work Environment & Eligibility

• Fully remote role open exclusively to candidates currently located in the United States and authorized to work without sponsorship.
• Requires a suitable home office environment that provides a private, quiet workspace.
• Less than 5% travel required.