Senior IT Systems Engineer - Fullstory

Fullstory is looking for an IT Systems Engineer to join our team. This role owns the tools and systems that keep the company running: identity, device management, collaboration platforms, and the automation that ties it all together. You'll move fast across a wide range of technologies and problems, often several at once, and you'll need to pick up new tools and processes quickly.

Note: This is a hybrid position requiring in-office attendance one day per week at our Atlanta office. Candidates must reside within a commutable distance to be considered.

In a typical day, you might:

• Administer Okta and build automation in Okta Workflows: SSO app configuration, provisioning/deprovisioning, group-based triggers, and troubleshooting push/provisioning errors.
• Own the macOS fleet in Iru (or similar MDM): blueprints, self-service items, compliance scripting (FileVault, SIP, secure token, activation lock, MDM status), and API-driven automation for device lifecycle management.
• Write and maintain Bash and Python scripts for pre/post-install packaging, endpoint automation, and compliance checks within the existing SDLC.
• Administer the Atlassian suite (Confluence and Jira): write internal process documentation, triage tickets, and debug automation tied to ticket transitions and workflow triggers.
• Stand up and maintain AI tooling in the enterprise stack: configure and roll out MCP connectors (e.g., for Gong, SpotDraft, Google Analytics) for Claude/Gemini Enterprise, build self-service setup scripts for developer AI tools, and ensure compliance guidelines are maintained.

What we're looking for:

• 5+ years of experience in IT systems engineering or administration.
• Hands-on Okta administration experience, ideally including Okta Workflows or similar automation platform.
• Experience with a macOS MDM platform (Iru, Jamf, or similar), including scripting against its API.
• Administrative experience with Atlassian tools, especially Confluence and Jira.
• Scripting proficiency in Python and Bash for building and maintaining automation.
• Hands-on experience integrating AI tools into enterprise workflows (MCP connectors, AI coding tools, or similar).
• A bachelor's degree in a related field.