Senior Solutions Engineer - Fullstory

This role is hybrid and requires occasional in-office presence in London as needed for collaboration and team meetings. Candidates must be able to reliably commute to our Shoreditch, London office when required.

As a Senior Solutions Engineer, you will report to the Manager of Solution Engineering to be a critical component in enabling our Account Executives with powerful demos, customized pitch decks, advanced product knowledge, and business case proposals in our Commercial and Enterprise Segments.

You will work alongside our Account Executives to advise, consult, and help steer strategy for new business as well as customer expansions. You also act as a critical liaison between Sales and Product, sharing customer feedback with the Product Management, Operations, and Engineering functions at Fullstory.

To excel at the job, you have a deep curiosity about analytics tools and are capable of developing compelling presentations that fuel our expansion and new account pursuits.

What You'll Do

• Facilitate communication with mid- to large-sized organizations across a range of industries to map business challenges with our key capabilities and differentiators.
• Lead product demonstrations with prospects and help drive deals to close.
• Consult with customers and prospects to make targeted recommendations on how Fullstory can enhance their products and services.
• Use AI tools to help build customized demo environments, draft business case proposals, and summarize customer discovery calls.
• Act as a trusted advisor and technical SME for key opportunities, building relationships with technical stakeholders and key decision makers.
• Communicate and strategize cross-functionally to drive success and attain revenue goals.

Requirements

• 3+ years in a Sales/Solutions Engineering or Consulting role in the data/analytics/SaaS industry.
• Experience with leading product demonstrations or presenting data analysis to internal or external stakeholders.
• Understanding of modern web technologies and/or mobile frameworks such as JavaScript, CSS, and HTML.
• Nice to have: Proficiency in Spanish, German, or French.

Compensation & Benefits

• Base Salary: £76,500 - £87,000 GBP
• On-Target Earnings (OTE): £109,286 - £124,285 GBP
• Flexibility & Connection: Office presence at least one day a week in Shoreditch, London. Flexible PTO policy and annual company-wide closure.
• Benefits: Supplemental coverage options for international employees.
• Learning Opportunities: Annual learning subsidy and professional development training.
• Productivity Support: Monthly productivity stipend for EMEA-based employees.
• Paid Parental Leave & Bereavement Leave: Comprehensive support for growing families and personal needs.

About Fullstory

Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions.