Sr HR Associate - Shared Services (9 month fixed term)

About Us

Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere.

Our diverse, remote-first teams are essential to our success. We empower our team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated.

About the Position

As a Senior Human Resource Associate within our Regional Shared Service Centre, you will join a fast-growing company supporting professionals engaged on behalf of our clients. You will assist in managing back-end HR, payroll, and legal service providers supporting our international entity infrastructure across the APAC region.

Please note: This is a 9-month fixed-term contract with an immediate start preferred.

Key Responsibilities

• Support key employee lifecycle processes including onboarding, professional data management, absence management, visa renewals, transfers, and offboarding.
• Prepare essential HR documentation, including employment contracts, contract amendments, HR policies, benefits enrollment forms, payroll documentation, country-specific onboarding guides, employment certificates, and termination certifications.
• Maintain accurate employee records in our proprietary platform and process human resources changes (new hires, status changes, benefits, terminations).
• Administer benefits on behalf of customers and professionals, collaborating with brokers and insurance providers.
• Provide accurate time and expense details to support payroll administration in close coordination with internal payroll teams and local payroll providers.
• Perform data audits and checks to ensure accurate and timely payments.
• Contribute to continuous improvement of HR processes and maintain updated SOPs and policies.
• Communicate effectively with professionals and customers to resolve inquiries via email and other communication channels.
• Ensure service excellence by committing to established SLAs and standard operating procedures.
• Liaise with partners, insurance vendors, local service providers, and internal teams to ensure seamless coordination.
• Serve as the primary point of contact for professionals and customers during onboarding and offboarding.

Minimum Requirements

• 2–5 years of HR operations experience (Shared Services Center experience preferred).
• Detailed knowledge of HR procedures and policies.
• Experience working within a Shared Services environment.
• Basic knowledge of labor legislation throughout the APAC region is an added advantage.
• Excellent customer service and stakeholder management skills.
• Proficient written and verbal English communication.
• Literacy with MS Office suite.
• Proactive mindset with AI literacy and ability to integrate generative AI tools (e.g., Gemini, NotebookLM) into daily workflows to increase efficiency.
• Strong problem-solving, attention to detail, and time management skills.
• Ability to work effectively in a multicultural, international team across different time zones.

Preferred Qualifications

• Direct experience handling offboardings.