Customer Success Architect - GitLab

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

We embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

Role Overview

The Customer Success Architect (CSA) is a highly strategic position designed to provide value to our customers by aligning our platform with their business objectives and driving long-term success. Focusing on consultative relationships, CSAs serve as trusted advisors leveraging deep understanding of DevSecOps best practices, industry trends, and product capabilities to help customers navigate complex challenges and achieve desired outcomes.

The CSA team focuses on hands-on technical enablement, adoption, utilization, and maturity while maintaining strong customer relationships and business alignment.

What You'll Do

• Engage with customers in a technical consultancy and advisor role during the post-sales process while providing technical and solution guidance
• Provide technical, architectural, and best practice guidance
• Drive the achievement of measurable value and business outcomes, leading to product adoption, renewal, and expansion
• Align with Account Executives, Solutions Architects, and Renewals Managers to provide customer-facing subject matter expertise
• Focus on solution-based programs customized to fit an individual customer’s needs
• Develop and collaborate on customer workshops, demos, and other enablement materials
• Maintain specialty competency in technologies related to GitLab’s market focus through training, certification, and creating working examples
• Continuously improve professional skills through personal mastery, team learning, training, and mentorship

What You'll Bring

• Proficiency using DevSecOps tools or highly technical tooling in adjacent fields
• Specialization in GitLab use cases to provide in-depth guidance and enablement across organizations of all sizes, including large enterprise environments
• Technical experience in software development or systems engineering
• Demonstrated capacity to clearly and concisely communicate complex technical, architectural, or organizational problems and propose iterative solutions
• Proven ability to become a trusted technical advisor to customer and business leaders
• Exceptional verbal, presentation, and written communication skills
• Excellent time management and ability to collaborate across multiple cross-functional teams
• Alignment with GitLab values
• Willingness to travel if needed in compliance with the company travel policy

Compensation & Benefits

• Comprehensive health, financial, and well-being benefits
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan (ESPP)
• Growth and Development Fund
• Parental leave
• Home office equipment support
• Team Member Resource Groups