Customer Success Manager - Australia

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Role Overview

As a Customer Success Manager for APJ, you’ll help GitLab customers realize the full value of our intelligent DevSecOps platform by driving adoption, measurable outcomes, and long-term advocacy across the region. You’ll serve as a trusted advisor to a portfolio of customers, guiding them on Git, branching strategies, software development lifecycle practices, continuous integration, continuous deployment, and DevSecOps best practices. In this role, you’ll connect customer goals with GitLab capabilities, lead workshops and Center of Excellence efforts, and turn product usage data into clear, actionable recommendations for both customers and GitLab account teams.

What You'll Do

• Build Relationships: Maintain trusted advisor relationships with assigned customers across APJ, focusing on adoption, measurable outcomes, and long-term satisfaction.
• Provide Guidance: Help customers with deployment guidance, operational best practices, and establishing a GitLab Center of Excellence.
• Lead Workshops: Facilitate workshops to help customers understand and leverage the value of GitLab across their software development lifecycle.
• Monitor Progress: Measure and monitor customer progress against critical performance indicators, sharing insights with stakeholders, sponsors, and executives.
• Analyze Data: Turn customer product usage data into clear, actionable recommendations that support broader adoption and expansion.
• Collaborate Cross-Functionally: Work closely with Product Management, Engineering, Sales, and Professional Services to support issue resolution and align on customer success plans.
• Contribute Insights: Share regional insights from APJ customer engagements to improve how GitLab supports customers globally.

What You'll Bring

• Customer-Facing Experience: Proven background in a post-sales adoption, value realization, or customer advocacy role (e.g., Customer Success, Professional Services, Technical Account Management).
• Technical Knowledge: Ability to discuss Git, branching strategies, version control workflows, and the software development lifecycle.
• DevSecOps Familiarity: Understanding of continuous integration, continuous deployment, and DevSecOps concepts and practices.
• Analytical Skills: Ability to translate product usage data and technical details into actionable insights for both technical and executive stakeholders.
• Relationship Building: Strong skills in building trusted advisor relationships, facilitating workshops, and guiding customers through operational change.
• Growth Mindset: Openness to learning, with transferable skills that support collaborative, outcome-focused customer partnerships.

Benefits & Support

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave