Professional Services Engineer - KSA

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact.

An Overview of This Role

As a Professional Services Engineer at GitLab, you’ll work with customers to deliver installation, migration, training, and advisory services that help them adopt GitLab successfully. You’ll contribute to deployments ranging from single-node Omnibus installations to reference architectures built with infrastructure as code (IaC) and configuration as code (CaC), using established approaches and getting guidance on more complex designs.

You’ll support migrations from other systems to GitLab SaaS or self-managed deployments, and help customers make practical decisions that improve reliability, security, and day-to-day workflows. You’ll work closely with customers and GitLab’s Product and Engineering teams to resolve delivery questions and share feedback that can improve GitLab and our services.

You’ll own assigned work, communicate progress clearly, and collaborate with Engagement Managers, Project Managers, and other engineers to deliver customer outcomes.

Examples of Our Projects

• Supporting GitLab installations and reference architecture deployments using tools like Terraform and Ansible across major cloud providers.
• Contributing to migrations to GitLab SaaS or self-managed GitLab, and sharing customer feedback with GitLab’s Product and Engineering teams.

What You’ll Do

• Deliver assigned GitLab Professional Services work, including installation, migration, training, and advisory services across GitLab capabilities.
• Configure and support deployments ranging from single-node Omnibus installations to established reference architectures using IaC and CaC practices.
• Contribute to migration plans and carry out assigned activities to move customers from other systems to GitLab SaaS or self-managed GitLab.
• Work with Engagement Managers and Project Managers to understand customer goals, scope, and delivery expectations.
• Provide practical technical guidance within your area of experience, and ask for support on complex design decisions.
• Communicate progress, blockers, and next steps to customers and project stakeholders.
• Work with GitLab’s Product and Engineering teams to help resolve customer issues and share relevant feedback.
• Contribute ideas that help improve delivery consistency and reduce friction.
• Create clear implementation notes, handoff materials, and other engagement documentation.

What You’ll Bring

• Professional exposure to one or more IaC or CaC technologies, such as Terraform, Ansible, Packer, Puppet, Chef, or Kubernetes.
• Experience with at least one major cloud provider, such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
• Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
• Familiarity with security and AI technologies, or the ability to build knowledge in these areas.
• Experience contributing to customer-facing technical work, such as installation, migration, training, or advisory services.
• Clear written and verbal English communication skills, including the ability to provide status updates and work effectively in a remote, largely asynchronous environment.
• A solution-oriented approach to investigating issues, explaining options, and following through on agreed actions.
• Strong organization and collaboration skills, including the ability to manage assigned work across customer engagements.
• Ability to work effectively in a fully remote organization, document decisions, collaborate across time zones, and work in ways consistent with GitLab’s values.