Professional Services Engineer - West

An overview of this role

As a Professional Services Technical Architect at GitLab, you'll lead the technical direction of customer engagements from early scoping and discovery through delivery. You'll design high-level architectures and implementation plans for GitLab infrastructure and functionality, and you'll make sure deliverables align with customer requirements and the Statement of Work (SOW). You'll coordinate and guide implementation work across GitLab Professional Services and partner consultants, support customers deploying GitLab in cloud and on-premises environments using tools like Terraform, Ansible, and the GitLab Environment Toolkit, and perform migrations to GitLab using Congregate. You'll provide DevOps and DevSecOps consulting and best practices, contribute reusable collateral such as documentation, delivery kits, and training materials, and share product release updates to help the team deliver consistent outcomes. This role combines deep technical expertise with customer-facing leadership in GitLab's remote, asynchronous, and values-driven environment.

What you’ll do

• Design and deliver GitLab reference architecture implementations for both self-managed and cloud environments using infrastructure as code practices
• Lead source code management and CI/CD migrations to GitLab, including large-scale enterprise moves using Congregate
• Build repeatable delivery kits, documentation, and enablement materials that help Professional Services and partners deploy and adopt GitLab best practices
• Lead the full technical delivery lifecycle for GitLab Professional Services engagements, from early scoping and technical discovery through implementation and handoff
• Produce high-level and detailed technical designs for GitLab infrastructure and functionality, ensuring deliverables align with customer requirements and expectations
• Evaluate and communicate scalability and security considerations (including compliance constraints) in proposed GitLab reference architectures and implementation plans
• Deploy and configure GitLab in customer environments, including on-premises and major cloud providers, using Terraform, Ansible, and the GitLab Environment Toolkit (GET)
• Plan and execute source system migrations to GitLab using Congregate, partnering closely with customer stakeholders to reduce risk, protect data integrity, and minimize downtime
• Provide DevOps and DevSecOps consulting and best-practice guidance, including advising on internal frameworks such as the Delivery Governance Framework (DGF) and GitLab Flow
• Coordinate and oversee implementation work across GitLab team members, partners, and customer points of contact (POCs), ensuring clear asynchronous communication and execution
• Mentor Professional Services and partner consultants by contributing documentation, delivery kits, and training materials
• Maintain and improve delivery automation assets with an emphasis on code cleanliness, maintainability, and appropriate unit/integration testing
• Support scoping and Statement of Work (SOW) creation with Professional Services Engagement Managers while maintaining a 55% billable utilization

What you’ll bring

• Strong written and verbal communication skills, including the ability to lead technical discussions with customers and partners in an asynchronous environment
• Preference for location in PST, MST, or CST timezone alignment and comfortable with up to 30% travel at times
• Demonstrated experience delivering two or more consulting services: source code management migration, cloud architecture, DevOps engineering, or CI/CD consulting
• Enterprise software development experience with the ability to translate requirements into clear technical designs and implementation plans
• Progressive DevOps platform experience, including designing and implementing reliable, scalable systems
• Hands-on experience deploying and managing infrastructure in cloud and on-premises environments using Terraform and Ansible
• Ability to write clean, maintainable automation/integration code (e.g., Terraform modules, Ansible roles, scripts)
• Experience performing migrations to GitLab, including using Congregate or similar migration tooling
• Working knowledge of data consistency and integrity concepts (e.g., ACID properties)
• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience

About the team

The Professional Services Technical Architect is part of GitLab's Professional Services organization. We partner with customers who are transitioning to GitLab, expanding how they use an existing GitLab installation, or planning complex upgrades to their infrastructure and processes. We operate in GitLab's remote, asynchronous environment and rely on clear documentation and transparent communication to collaborate effectively.