Senior Customer Success Engineer, Japan - GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued.

An overview of this role

As a Customer Success Engineer, you'll expand your impact by partnering with customers in GitLab's group across APJ to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You'll serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle.

Working closely with Account Executives and Renewals Managers, you'll align technical recommendations to customer goals and help support renewals and expansion by demonstrating outcomes. You'll also contribute back to the broader GitLab team by sharing learnings through documentation and enablement content, while mentoring team members and customers through complex technical challenges.

What you'll do

• Provide on-demand technical consultancy and solution guidance through Zoom and written channels, helping customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption.
• Partner with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth.
• Plan and lead customer workshops, demos, and enablement sessions that help teams adopt GitLab confidently and drive measurable adoption and value across APJ.
• Maintain and grow your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns.
• Contribute to scalable enablement by improving documentation, sharing knowledge through internal and external channels, and mentoring team members and customers.
• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps clearly.

What you'll bring

• Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully.
• Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning.
• Hands-on technical background in software development, systems engineering, or similar technical environments.
• Strong communication and collaboration skills, including the ability to explain complex technical topics clearly.
• Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption.
• Ability to manage multiple priorities in a remote, asynchronous environment.
• Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels.
• Must be based in Japan, with full working rights in Japan.
• Must be fluent in Japanese and English.

How GitLab Supports Full-Time Employees

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave