Solutions Architect, Public Sector - East

About GitLab

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

An Overview of This Role

As a Public Sector Solutions Architect, you will be a trusted advisor to U.S. government customers, helping them understand how GitLab's Enterprise Edition and DevSecOps platform can address real business and mission outcomes. You will own the technical evaluation and validation stages of the sales cycle, guide customers through proofs of concept and value, and connect GitLab's modern software development, operations, and cloud capabilities to measurable value. In this role, you will collaborate closely with sales and cross-functional teams, provide technical guidance from first conversation through deployment, and act as a customer advocate back into Product, Sales, and Marketing.

What You'll Do

• Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process, including tailored demos, technical presentations, and hands-on workshops.
• Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments.
• Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals.
• Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre-sales process, ensuring a smooth path to deployment and adoption.
• Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations.
• Channel customer feedback and insights back into Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging.
• Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, creating reusable examples and assets for customers and partners.
• Run Value Stream Assessments to identify opportunities for customers to improve software delivery with GitLab.

What You'll Bring

• Background in technical pre-sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, guiding evaluations and solution design.
• Hands-on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation.
• Experience with cloud computing platforms and related technologies in regulated or security-conscious environments.
• Ability to connect technical solutions to measurable business or mission outcomes and advise senior stakeholders on tradeoffs.
• Strong, confident communication and relationship-building skills, including leading customer meetings, technical demos, and value-focused conversations.
• Openness to learning, seeking feedback, and building new skills, including familiarity with GitLab's Solutions Architect handbook and related resources.

About the Team

The Public Sector Solutions Architect role is part of GitLab's Solutions Architect team, a group of trusted technical advisors helping government customers understand, evaluate, and adopt the GitLab DevSecOps platform. The team is distributed and collaborates asynchronously across time zones using GitLab and handbook-first practices to share knowledge and best practices.