Senior Renewal Operations Manager - GitLab

About the Role

As the Senior Renewal Operations Manager at GitLab, you will own the operational engine behind our renewals motion. Reporting to the Senior Manager of Sales & CX Operations, you will be the primary point of contact for renewal timing, forecasting, subscription data, and the mechanics of quoting and closing renewals. You will partner with Renewals, Customer Success, Sales, Finance, and Revenue Technology to ensure the renewal motion is predictable, measurable, and efficient at scale.

This is a senior individual contributor role where you will lead through depth of ownership and influence, setting the standard for the revenue organization.

What You'll Do

• Forecast Management: Own the renewal forecast, operating cadence, methodology, and accuracy tracking.
• Data Integrity: Safeguard renewal and subscription data to ensure retention reporting is trusted across the organization.
• Reporting & Analysis: Define and maintain retention reporting, including gross/net retention, churn, and downgrade analysis.
• Strategic Problem Solving: Translate ambiguous business questions into clear problem statements and drive resolution through process or system changes.
• Systems Evolution: Partner with Revenue Technology and Analytics to evolve systems and reporting, writing requirements and validating builds.
• Planning: Support planning cycles, including segmentation, coverage models, capacity modeling, and target setting.
• Cross-Functional Alignment: Build alignment with Sales, Finance, and Revenue Strategy teams to operationalize go-to-market changes.
• Documentation & Mentorship: Raise the operating standard by documenting processes and mentoring others on the renewal motion.

What You'll Bring

• 5+ years of experience in Revenue Operations, Sales Operations, Renewals Operations, or management consulting.
• Hands-on experience with subscription renewal motions, including forecasting and retention reporting.
• Strong critical thinking and structured problem-solving skills.
• High proficiency in Excel/Sheets; SQL is a plus.
• Deep understanding of the customer journey and how CRM, quoting, and billing systems interact.
• Bias toward execution and the ability to move from analysis to action quickly.
• Strong cross-functional collaboration skills and the ability to influence without direct authority.
• Comfort operating in a scaling, ambiguous environment.

About the Team

The Sales and CX Operations team sits within the Revenue Operations function. We are responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.