Tech Operations Specialist - GitLab

About the Role

The Tech Operations Specialist is responsible for ensuring the field organization's AI tooling runs smoothly. You will maintain an inventory of AI tools, manage use cases, track adoption, and ensure data hygiene. This is a detail-oriented, execution-focused role reporting to the Vice President, Enablement & AI.

What You’ll Do

• Tool Inventory & Consolidation: Maintain an up-to-date inventory of AI tools, identify redundancies, and support consolidation efforts.
• Tool Adoption & Use Case Index: Formalize a library of field-adopted and requested use cases.
• Utilization & Tracking: Monitor AI tool usage, build reporting to track adoption trends, and flag underperforming tools.
• Comms & Enablement: Draft internal announcements for rollouts and create micro-enablement programs.
• Tool Access Management: Own the intake and processing of access requests, ensuring timely and accurate provisioning.
• AI Data Management: Maintain the quality and organization of data used by or generated from AI tools.

What You’ll Bring

• Experience: Early-mid level experience in enablement, sales/business operations, or IT operations.
• Organization: Strong attention to detail with the ability to manage multiple tools, requests, and datasets simultaneously.
• AI Curiosity: Genuine interest in AI platforms and a willingness to learn technical configurations.
• Process-Minded: Comfortable following and improving structured processes and workflows.
• Collaboration: Ability to work effectively with enablement, IT, and field stakeholders.
• Data Comfort: Proficiency with spreadsheets, dashboards, and data quality maintenance.
• Values Alignment: Ability to thrive in an all-remote, asynchronous environment.

How GitLab Supports You

• Comprehensive benefits for health, finances, and well-being
• Flexible Paid Time Off
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave and home office support