GC GO Partner Success and Implementation Specialist - GiveCampus

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education.

We are looking for a Partner Implementation Specialist to support the continued growth of GC Gift Officer, the fastest-growing part of the GiveCampus business. This role offers hands-on ownership of Partner implementations, exposure to the operations of a growing SaaS business unit, and the opportunity to build meaningful relationships with Partners through in-person engagement.

Candidates should be comfortable with a travel expectation of up to 50% for on-site Partner meetings, training sessions, and other business needs.

Responsibilities

• Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.
• Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong relationships with Partners.
• Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.
• Gather and communicate Partner feedback throughout implementation and beyond, identifying pain points and recommending improvements to enhance the onboarding experience as the business scales.
• Manage implementation timelines, track early product utilization, and proactively communicate progress, challenges, and key learnings across the business unit and GiveCampus.
• Monitor product adoption following launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

What We Are Looking For

• Relevant experience — 2–4 years of experience in SaaS, customer success, onboarding, or operations. Early-career professionals are welcome and encouraged to apply.
• Partner relationship-building — comfortable working directly with Partners, leading in-person training sessions, and traveling regularly to build meaningful relationships and drive success.
• Organization and execution — strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.
• Startup mindset — comfortable working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.
• Data analysis and reporting — comfortable using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.
• Customer-centric problem-solving — genuinely curious about Partner needs, proactive in identifying challenges, and motivated to create onboarding experiences that drive meaningful adoption.
• Growth and adaptability — eager to learn, take on new responsibilities, and develop hands-on experience with the opportunity to grow into more strategic responsibilities over time.

About GiveCampus

GiveCampus is backed by leading investors including Y Combinator, and we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years. Our purpose-driven team of 130+ is located across 30+ states in the US. Team members work from anywhere they choose, supported by a 12,000sf office in Washington, DC and regular team meet-ups, visits to partner institutions, and retreats.

At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process.