Enrollment Coordinator - Ophelia

Ophelia is a venture-backed, healthcare startup that helps individuals with opioid use disorder (OUD) by providing FDA-approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable.

About the Role

The Enrollment Coordinator will spearhead Ophelia’s growth by facilitating patients’ first contact and enrollment in Ophelia. This role will work under the supervision of the Lead Enrollment Coordinator to guide prospective patients through the first steps of Ophelia’s program, help prospective patients overcome initial barriers to treatment, and use data to track enrollment and explore opportunities for growth.

This is a full-time, 40 hour/week remote position. The required hours for this role are Tuesday–Saturday, 12 PM–8 PM ET.

Key Responsibilities

• Comfortably engages, assists, and helps to usher prospective Ophelia patients who are interested in care with our program.
• Empathically engages with prospective patients to guide them into care however needed, while using a patient-centered and trauma-informed care approach.
• Conducts outreach and "cold" call type phone interactions with patients.
• Re-engages prospective patients who may have fallen out of contact to ensure no one is left behind.
• Works comfortably and autonomously in a remote-first, technology-driven environment.
• Contributes to the overall development of the team and company in a fast-paced, startup environment.

What We’re Looking For

• 2+ years of experience in a client-, customer-, or patient-facing role, with a demonstrated ability to build rapport quickly and empathetically.
• Comfortable conducting outreach via phone, including cold calls and follow-ups, to guide prospective patients into care.
• Technical savvy: able to work across multiple platforms and navigate a remote-first, tech-enabled work environment.
• Adaptable, proactive, and motivated to improve systems and processes in a startup setting.
• Data-minded: uses metrics to track outreach and enrollment outcomes, and identify opportunities for growth and efficiency.

Benefits

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance
• Start with 20 days (4 weeks) of PTO, increasing with tenure
• 10 company holidays
• One-time Work From Home stipend
• 401(k) contribution platform
• Additional benefits including life insurance, short and long-term disability, financial wellness, and virtual primary care