Product Marketing Operations Manager - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value.

The Operations Manager keeps the Product Marketing system running and makes it better. You'll track how our work performs and report on it every week, experiment with new AI workflows, and maintain the collateral and tools the team and the field depend on. You'll work closely with the team's software engineers to test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like.

What You'll Be Doing

• Projects and Cross-Functional Initiatives: Drive cross-functional initiatives aligned with product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
• Cross-Team Coordination: Coordinate with the field, Enablement, and Marketing teams so we understand each other's goals and priorities. Track shared initiatives and enablement activities.
• Analytics and Reporting: Track key product marketing metrics, such as how content, enablement sessions, and launches perform. Interpret and report on them to the team weekly.
• AI Experimentation and Prototyping: Try out new AI workflows and tools, using AI to write scripts and checking that they work. Define good output and codify judgment in evaluations alongside software engineers.
• Collateral Management: Maintain core decks, positioning content, and enablement sessions. Keep content accurate, current, and accessible to sellers.
• Knowledge Base Stewardship: Keep our shared product knowledge base complete and current. Spot missing info, chase down owners, and improve update processes.

What Makes You a Great Fit

• 2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization for a software company.
• Strong analytical judgment: use AI and other tools to pull data, verify results, and turn numbers into clear recommendations.
• Proficiency with AI agents, including building skills and automated workflows.
• Good judgment about AI output quality and ability to codify that judgment in evaluations.
• Ability to quickly understand our products and describe their value (SREs, platform engineers, and observability).
• Ability to build dashboards and pages in Grafana, or learn quickly.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.

Benefits & Perks

• 100% Remote Culture: Collaborate with a distributed global team.
• Ownership: Restricted Stock Units (RSUs) give every team member ownership in Grafana Labs' success.
• Time Off: Global annual leave policy of 30 days per annum, including 3 Grafana Shutdown Days.