About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams unified visibility so they can see, understand, and act on all their disparate data.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

The Opportunity

Product Marketing at Grafana Labs lives in the Product org, not the Marketing org, and we think differently about the job. As Grafana's offering shifts from dashboards to observability agents, our team closes the gap between what our products can do and how customers understand that value. We build clear, consistent positioning, run marketing campaigns that attract new customers, and create content that helps engineering teams see why Grafana Cloud is the right choice for them.

Rather than only executing launches and campaigns, we teach Grafana’s product managers and engineers how to think about growth and demand. We also codify product marketing knowledge into AI-forward tools and processes that anyone at Grafana can use.

The Operations Manager keeps the Product Marketing system running and makes it better. You'll track how our work performs and report on it weekly, experiment with new AI workflows, and maintain the collateral and tools the team and field depend on. You'll work closely with software engineers to test ideas like sales deck generators or tools for competitive analysis, script prototypes, and define what good output looks like so engineers can turn the best ideas into production tools.

What You'll Be Doing

Projects and Cross-Functional Initiatives: Drive cross-functional initiatives aligning product marketing strategies across GTM, Product, and Marketing teams. Own follow-ups, task tracking, and on-time completion.
Cross-Team Coordination: Coordinate with Field, Enablement, and Marketing teams to understand shared goals and priorities. Track shared initiatives and coordinate enablement activities.
Analytics and Reporting: Track key metrics (content performance, enablement session usage, product launch impact). Interpret and report metrics weekly.
AI Experimentation and Prototyping: Test new AI workflows and tools, scripting prototypes and setting quality evaluations. Partner with software engineers to hand off promising prototypes for production.
Collateral Management: Maintain core decks, positioning content, and enablement sessions. Ensure material is accurate, current, and easily accessible to sellers.
Knowledge Base Stewardship: Keep the shared product knowledge base complete and current, identifying missing information and improving maintenance processes.

What Makes You a Great Fit

2+ years in an operations, analytics, enablement, or technical support role within a Product or Marketing organization at a software company.
Strong analytical judgment: ability to use AI and data tools, audit results, and convert data into clear recommendations.
Proficiency with AI agents, including building automated workflows and custom skills.
Clear judgment on what constitutes quality AI output and the ability to codify that judgment into evaluations.
Ability to quickly grasp observability products and communicate value for SREs and platform engineers.
Ability to build dashboards/pages in Grafana or learn quickly.
Strong project management and organizational skills.
Excellent written and verbal communication skills, including data presentation.

Bonus Points

Strong bias to action: building, testing, and shipping independently.
Ability to manage multiple projects and priorities simultaneously.
Adaptability in a fast-paced environment.
High emotional intelligence and strong interpersonal skills.

Compensation & Benefits

Base Salary Range: EUR 84,048 - EUR 100,858 (varies based on experience and skillset).
Equity: Restricted Stock Units (RSUs) included for all team members.
Paid Time Off: 30 days annual leave policy (includes 3 Grafana Shutdown Days to disconnect).
Work Setup: 100% remote work culture with in-person onboarding options.