Sales Development Representative - Grafana Labs

Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by over 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability, providing unified visibility for teams to understand and act on their data. Customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are a 100% remote company with team members across 40+ countries, backed by leading investors.

We are scaling fast, maintaining our open-source legacy, global collaborative culture, and passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust are core values.

We encourage you to apply even if you don't meet every requirement, especially if this role excites you as a potentially career-defining opportunity.

The Opportunity

As a Sales Development Representative (SDR), you will focus on three core missions:

1. Guidance and Resources: Help users and prospects navigate their Grafana journey by engaging, listening, and providing appropriate resources and guidance.
2. Business Development: Partner with the Sales Team to connect with influential people in organizations, identify new business opportunities, and contribute to the company's revenue goals.
3. Skill Development: Develop valuable, transferable skills to achieve your career goals.

By fulfilling these missions, you will contribute significantly to Grafana Labs' community and business objectives. We value team members who can leverage our open-source DNA and support the long-term health of the company.

This role balances reactive and proactive work, involving responding to inbound inquiries and outreaching to target accounts. You will need a research-oriented, detective mindset to craft thoughtful, value-add messaging and be confident driving business conversations on the phone. Proficiency in using AI as a tool to improve productivity is also required.

This is a demanding and rewarding role in a fast-paced and challenging environment. While growing sustainably, we are still building and improving, working collaboratively with teammates from over 15 different countries. We seek driven, humble, technically curious individuals who embrace a team-first attitude and demonstrate extreme ownership. This is an excellent team to join, whether you are starting your career or pivoting into the tech industry. You will have supportive managers and teammates and will gain extensive knowledge.

What You'll Be Doing

• Build and maintain knowledge of our technology, competitors, open source ecosystem, and industry trends.
• Effectively and efficiently follow up on inbound leads.
• Use a multi-channel approach (email, social, calling) to proactively outreach to new leads within target accounts. Top SDRs are confident and effective on the phone.
• Utilize Salesforce and Grafana dashboards for lead and account management and research.
• Use research and data to prioritize and customize outreach to target prospects and accounts via email and LinkedIn.
• Drive effective discovery conversations to understand users' needs and goals, providing appropriate resources and communicating how Grafana can help.
• Consistently meet new business opportunity and pipeline targets.
• Collaborate with cross-functional teams such as marketing and sales to achieve collective success.

What Makes You a Great Fit

• Fluent in German and English (written and spoken).
• Open to feedback and coaching, continuously seeking improvement.
• Clear and concise written and verbal communication style.
• Excellent organizational skills and the ability to prioritize multiple tasks and demands.
• Willingness and ability to take on any task, big or small, with a focus on quality.
• Resourceful and proactive in a constantly evolving environment.
• Driven by purpose and by winning with a team-first attitude.
• Located in Switzerland.

Compensation & Rewards

In Switzerland, the OTE (On-Target Earnings) compensation range for this role is 88,600 CHF - 91,760 CHF. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs), providing every team member ownership in Grafana Labs' success. We believe in shared outcomes, and RSUs help us stay aligned and invested as we scale globally.

Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs

• 100% Remote, Global Culture: We bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization: Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication: Expect open decision-making and regular company-wide updates.
• Innovation-Driven: Autonomy and support to ship great work and try new things.
• Open Source Roots: Built on community-driven values that shape how we work.
• Empowered Teams: High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways: Defined opportunities to grow and develop your career.
• Approachable Leadership: Transparent executives who are involved, visible, and human.
• Passionate People: Join a team of smart, supportive folks who care deeply about what they do.
• In-Person Onboarding: We want you to thrive from day one with your fellow new 'Grafanistas' to learn all about what we do and how we do it.
• Balance is Key: We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to truly disconnect. We will comply with local legislation where applicable.