Staff Technical Writer - Grafana Labs

About Grafana Labs

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI.

We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, and J.P. Morgan.

About the Role

We’re looking for a Staff Technical Writer to create documentation and learning content that helps people adopt and master Grafana’s observability products. You’ll work with engineers, product managers, and the Grafana writing team to produce content for a range of products and audiences, from first-time users to experienced practitioners.

AI is part of how this team works. We use AI-assisted workflows and tools throughout the content lifecycle, from research and drafting to review, validation, and maintenance.

Key Responsibilities

• Plan, research, write, and maintain documentation and learning content (concepts, tasks, tutorials, references, and in-product learning) that supports adoption and long-term product mastery.
• Use AI tools and workflows to work faster and at a higher quality: drafting, structuring, technical validation, consistency checks, and keeping content current.
• Contribute to the team’s shared AI workflows and skills, and look for ways to improve and automate how we create and maintain content.
• Partner with engineers, PMs, and other stakeholders to understand product requirements, interview subject matter experts, and turn complex technical detail into clear content.
• Test what you document by running software, following your own procedures, and flagging product and UX gaps.
• Use docs and learning analytics, alongside user feedback, to find content gaps, prioritize work, and show impact.
• Collaborate to improve information architecture, voice, and consistency across docs.
• Manage multiple projects at once, prioritizing and communicating clearly.
• Mentor teammates and share practices that raise the quality of the team’s work.

Requirements

• Experience writing or documenting enterprise or developer-facing software, with a portfolio showing technical depth.
• Hands-on experience using AI tools and models in your writing workflow (such as LLM assistants, agentic coding tools, or custom prompts).
• Experience working with docs-as-code: command-line Git, GitHub (pull requests and reviews), Markdown, and common IDEs.
• Comfort working in technical environments (command line, containers, Kubernetes, etc.) to verify what you write.
• Experience collaborating with engineers and product managers.
• Experience working remotely and asynchronously on a distributed team.

What We Offer

• 100% Remote, Global Culture
• Global Annual Leave: 30 days per annum (including 3 Grafana Shutdown Days)
• Base Compensation Range: GBP 81,000 - GBP 97,000
• Benefits include equity, bonus, and comprehensive local benefits.