Senior Account Manager - Greenhouse

Greenhouse is looking for a Senior Account Manager to join our EMEA Account Management team, reporting to the leader of our Enterprise and Mid-Market Account Management team. Greenhouse is an Orchestrated Hiring Ecosystem, bringing employers and job seekers together to make hiring work for everyone.

Our Account Management team drives customer retention, growth, and expansion, as well as continued product adoption. As a Senior Account Manager, you’ll own a book of upper mid-market customers across Europe, leading both renewals and expansion from end to end. You’ll serve as a strategic partner to customers, understanding their business objectives and ensuring Greenhouse delivers measurable value.

Who will love this job

• A strategic account owner: You see the full picture of an account, protect and grow it, and recommend the best solutions for both Greenhouse and customers.
• A thoughtful negotiator: You stay effective and constructive through tough situations, competitive renewals, and complex negotiations.
• A collaborative teammate: You build strong partnerships internally and externally to deliver optimal customer outcomes.
• A hardworking problem solver: You test, iterate, and share ideas, adapting quickly to overcome challenges.

What you’ll do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals, and expansion.
• Identify churn risk early using customer and usage data, developing resolution strategies and advising sales leadership.
• Build strategic account plans that map out renewal strategies, expansion, and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted advisor.
• Lead business reviews and strategic touchpoints demonstrating customer ROI and value.
• Partner with Customer Success, Legal, Finance, Deal Desk, and Professional Services to deliver an exceptional customer experience.
• Coach and mentor less tenured team members, sharing best practices and raising the bar.
• Help improve internal operational processes and support additional projects as business needs require.

You should have

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning both retention/renewals and upsell/expansion motions across an existing customer portfolio.
• Proven track record of meeting or exceeding retention, renewal, and expansion targets, including self-generating expansion pipeline.
• Experience selling subscription-based SaaS products (experience with consumption or AI products is a plus).
• Demonstrated success building executive relationships and navigating buying processes for SaaS investments.
• Preferred: Training in a structured sales methodology (MEDDICC or MEDDPICC preferred; Command of the Message is a plus).
• A plus: German or Dutch language skills, or experience working with customers in DACH, Benelux, or the Nordics.
• Ability to travel 10–15% of the time to customer sites, industry events, and Greenhouse offices (including international travel and overnight stays).
• Legal eligibility to work in the United Kingdom as of the role start date.