Technical Support Specialist - Greenhouse

At Greenhouse, our mission is to make hiring work for everyone – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Technical Support Specialist to join our team!

As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You'll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

This role will be required to work 9am - 6pm PT.

Who will love this job

• An advocate – you thrive on engaging with our customers, working hard to help them succeed
• A problem solver – you creatively find solutions and discover workarounds using the resources available
• A wordsmith – you communicate clearly, concisely, and with a friendly tone
• A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction
• An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization
• A self-motivated individual – you excel in environments where you have the autonomy to make decisions and take initiative

What you’ll do

• Serve as first point of contact for all technical support communications – primarily email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
• Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
• Expand your knowledge of our products and technical skills via training and practical experience
• Provide recommendations for continuous product and process improvement
• Handle additional projects and responsibilities as business needs require

You should have

• 2+ years customer-facing work experience on both email and live chat channels
• Comfort supporting a live video support experience
• Experience using Zendesk required
• SaaS experience
• Excellent problem-solving and analytical skills
• Proven perseverance when resolving customer requests
• A passion for learning and sharing knowledge with others
• Excellent written and verbal communication skills with the ability to convey complex information to technical and non-technical audiences

Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time.