Salesforce Administrator - Homeward

About Homeward

Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

We’re a fully remote company with a diverse team spread across several countries, grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus.

About The Opportunity

Homeward is looking for a Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, is able to effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders.

Responsibilities

• Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance.
• Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as a whole, to improve the process of buying and selling homes.
• Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements.
• Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation.
• Focus on bridging the gap between development and end users.
• Contribute to documentation, product scoping, and training.
• Collaborate on strategies to manage Salesforce metadata & tabular data.
• Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning.
• Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts.
• Wear both light development and administration hats to plan data structures and configurations for scaling.

Requirements

• 3+ years of Salesforce administration experience, ideally in a growth business.
• Strong written and verbal communication skills in English.
• Incredibly strong ownership of delivering high-quality solutions.
• Demonstrated ability to effectively manage an inbound stream of requests.
• Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes.
• Experience developing within a highly customized Salesforce environment.
• Ability to be flexible, wear many hats, pivot, and thrive in a dynamic environment.
• Self-starter mentality with experience devising and testing hypotheses and implementing research plans.
• Analytical rigor, well-designed solutions, and an open, collaborative approach.

Certifications

• Required: Salesforce Certified Administrator
• Preferred / Nice to Have: Salesforce Advanced Administrator or other relevant certifications

Familiarity with Tools & Systems

• Github
• Gearset
• Dialpad
• Zapier
• LeanData
• Salesforce adjacent/integrated tooling

Compensation & Benefits

• Competitive hourly rate
• Computer reimbursement

Core Values

• The Golden Rule: Treat others the way we want to be treated. We prioritize people over short-term growth and practice empathy at every opportunity.
• Calm Focus: By focusing on the larger objective rather than rushing, we build solutions our customers love.
• One Team, One Dream: Big problems require cross-functional collaboration across Homeward, Homeward Mortgage, and Homeward Title.