Pharmacy Operations Specialist - Hone Health

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success.

Our brand values:

• Fight for the Customer
• Execute Ruthlessly
• Communicate Candidly, Clearly, and Kindly
• Collaborate Selflessly
• Practice Calculated Risk-Taking
• Maximize Joy and Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities.

They excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

Hone is looking for a Pharmacy Operations Specialist to join our team. Reporting to the VP of Pharmacy and Lab Operations, you will support our team by acting as a subject matter expert throughout the medication fulfillment process.

Primary Responsibilities

• Process new and refill prescription medications accurately and efficiently using e-Prescribing software and other internal tools.
• Work closely with internal team members and vendor partners to ensure proper and timely shipment of medication by reviewing and resolving any gating tasks.
• Attentively complete data entry including prescription authoring, lab order generation, and other internal tracking tasks.
• Investigate issues with prescriptions and lab orders to identify and resolve any errors or incomplete items.
• Own relationships with pharmacy partners from launch of new medications through ongoing quality review and demand forecasting, ensuring patients get their prescriptions on time and without interruption.

Qualifications

• 2-3 years of experience in a healthcare operations role, preferably in pharmacy or lab operations at a telemedicine startup (highly motivated college graduates with applicable majors such as pharmacy, chemistry, or biology are also encouraged to apply).
• Experience with pharmacy and/or lab software applications and prescribing/ordering workflows is a major plus.
• Awareness and appreciation of regulatory and legal requirements in a telemedicine environment.
• Technically savvy and able to learn new software applications quickly.
• Patient-centric mindset prioritizing patient safety and wellbeing.
• Strong professional communication skills with healthcare providers and vendors.
• Highly organized with strong attention to detail and enjoyment of structured, routine processes.
• Sound judgment to make appropriate decisions or escalate items outside your scope.
• Analytically minded problem solver capable of working in a fast-paced environment with high autonomy.

Compensation & Benefits

Salary Range: $60,000 - $75,000 USD

Hone offers a comprehensive benefits package for full-time regular employees:

• Remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs) and Lifestyle Spending Accounts (LSAs)
• Paid federal holidays and uncapped time off for exempt employees
• Tech budget for your remote setup (laptop, monitor, software)
• Company-sponsored virtual and in-person engagement activities
• Waived membership fees for Hone products