Project Delivery Director - Fare Payment Modernization

About Us

Masabi is driving the fare payment revolution, powering the journeys of millions globally. Our Justride platform is used in over 250 locations, enabling seamless mobile ticketing and contactless payments for public transport. We are a team of innovators dedicated to building the future of transit.

The Role

We are seeking an experienced Lead Program Manager to oversee the end-to-end implementation of a major, multi-year transit technology modernization program in North America. This is a hands-on delivery leadership role (approx. 70% delivery, 30% program leadership) where you will bridge the gap between strategy and technical execution.

Reporting to the VP of Strategic Programs, you will lead the program independently, manage complex multi-vendor relationships, and represent Masabi in executive steering groups.

Responsibilities

End-to-End Program Delivery

• Lead implementation from mobilization through design, integration, testing, rollout, and handover.
• Own the integrated master schedule, managing critical paths and interdependencies.
• Translate contractual milestones into clear commitments and acceptance criteria.
• Proactively identify risks and implement recovery plans.

Technical Implementation & Systems Integration

• Coordinate software, hardware, and third-party integrations (APIs, payment services, field equipment).
• Collaborate with engineering, product, and QA teams to ensure seamless delivery.
• Resolve cross-vendor technical blockers.

Multi-Vendor & Stakeholder Management

• Align Masabi, subcontractors, and customer teams around a unified delivery plan.
• Establish clear escalation paths and maintain strong working relationships with diverse stakeholders.

Testing, Deployment & Operational Transition

• Oversee UAT, defect resolution, and readiness reviews.
• Coordinate phased deployments and legacy system migrations.
• Manage the transition into hypercare and ongoing support.

Program Controls

• Maintain control over scope, budget, resources, and change requests.
• Provide accurate forecasting and reporting for executive decision-making.

About You

• Deep experience in senior program or delivery leadership for complex technology programs.
• Proven track record of end-to-end ownership of large, multi-year systems implementations.
• Expertise in setting up program governance and partner onboarding from day one.
• Strong commercial acumen regarding budgets, contracts, and supplier performance.
• Practical understanding of SaaS platforms, enterprise integration, and technical testing.
• Ability to build trust and credibility at the executive level.

Nice to Have

• Experience in transit, fare collection, or payments.
• Background in contactless payments, financial reconciliation, or public-sector modernization.
• Experience integrating software platforms with physical field equipment.

Benefits

• 28+ days of vacation (20 days + option to buy 5 + Christmas/New Year closure).
• Private Healthcare and Life Insurance.
• Menopause support.
• $1,000 annual training allowance.
• $250 annual home office stipend.
• Work from anywhere for up to 3 months per year.
• Enhanced family leave.