Manager, Security Operations Center - Huntress

About Huntress

Cybercrime is on the rise, impacting businesses of all sizes with sophisticated threats. Huntress, founded in 2015 by former NSA cyber operators, is a remote-first company dedicated to making enterprise-grade cybersecurity accessible to everyone. We partner with security teams and service providers protecting complex environments, often with limited resources.

Our in-house technology is backed by a 24/7 human-led Security Operations Center (SOC), ensuring our platform is always connected to the experts who manage it. Huntress currently secures over 6 million endpoints and 16 million identities worldwide, a testament to our commitment to helping businesses operate with confidence. We stand with our customers and support each other every day.

The Role: Manager, Security Operations Center

This role reports to the Senior Manager, Security Operations Center. It is a full-time position with a standard business week (Monday to Friday) and flexible coverage across 6:00 AM – 4:00 PM AWST, with occasional, ad-hoc weekend support as required.

What You’ll Do

The Huntress Security Operations Center is a global team of security analysts dedicated to 24/7/365 investigation and response to incidents on our partners’ networks. Daily activities involve providing investigation, containment, and response actions across millions of endpoints.

As Manager, you will be accountable for defining and streamlining processes, workflows, and playbooks to enable effective day-to-day operations. With Huntress's continued growth, a key focus is scaling operations and force-multiplying human analysts by 10X. You will be responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. You will collaborate with peer regional managers to ensure consistent global operations while providing training and career growth opportunities for the analyst team.

Responsibilities

• Design, implement, and enforce internal processes to reduce burnout and increase productivity against global expectations and standards.
• Manage and enforce local/global shift coverage to ensure 24/7/365 operations.
• Conduct weekly 1:1 meetings with analysts to discuss initiatives, gather/provide feedback, and facilitate career progression.
• Contribute to the development and implementation of analyst training programs for onboarding and skill advancement in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation.
• Collaborate with Product organizations to prioritize new capabilities that augment and multiply analyst capabilities.
• Maintain accountability for routine quality assurance within your designated region.
• Engage with the Support organization to create streamlined workflows for partner/customer requests requiring SOC analysis.
• Strengthen and mature existing processes and relationships with Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization.
• Provide technical leadership for Security Operations Center analysts.
• Ensure team members understand Huntress’s mission and how their work contributes to the bigger picture.
• Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product.
• Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives.
• Help operationalize new technologies and services brought to market by Huntress.
• Participate in public speaking engagements (webinar and in-person formats).

What You Bring To The Team

• Experience leading diverse cybersecurity teams with various skills in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering.
• 5+ years of Security Analyst experience in a global 24x7 security operations center, with a focus on Windows forensics.
• 2+ years of team lead or managerial experience in a global operations center or Incident Response role, preferably within an MSSP, MDR provider, or Incident Response service.
• Active engagement in the information security community (attending conferences or contributing to public conversations/projects).
• Commitment to continuous learning and staying up-to-date on the latest threat actor tradecraft, detection techniques, and security operations concepts.
• Ability to identify workflows, create detailed process diagrams, and develop operating procedures.
• Effective communication of highly technical concepts to stakeholders with varying technical backgrounds.
• Demonstrated experience leading initiatives or projects requiring delegation and accountability to achieve success.
• Data-driven approach with experience in Data Science concepts.

What We Offer

• Fully remote work.
• At least one annual trip to the US for Summer Summit, with additional local events in Australia.
• New starter home office setup reimbursement ($800 AUD).
• 12 weeks paid parental leave for both primary and secondary carers.
• Monthly digital allowance for personal phone and internet costs ($185 AUD).
• Monthly home office tech stipend to upgrade or replace equipment ($40 AUD).
• Subsidized private health insurance through our preferred provider.
• Stock options for all full-time employees.
• Access to the BetterUp platform for coaching, personal, and professional growth.

People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply.

Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes.