Technical Account Manager III - Huntress

About Huntress

Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact.

Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC).

What You’ll Do

The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. Technical Account Managers at Huntress constitute the primary technical liaison post-sales, ensuring customer satisfaction by providing high-quality post-sales technical support with a consultative approach.

Key Responsibilities

• Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond standard support scope. Serve as an internal advocate for customers.
• Customer Success: Ensure partners/customers effectively utilize Huntress products to achieve business objectives, provide post-sales training, and identify expansion opportunities through QBRs.
• Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices.
• Partner/Customer Technical Advocacy: Act as a link between customers and Product Management by relaying feedback for product improvements.
• Training & Onboarding: Work with customers through onboarding to establish a positive relationship, ensure adoption, and accelerate time to value.
• Account Growth: Identify up-sell and cross-sell growth opportunities during technical account reviews.
• Product Research: Participate in surveys and research on new capabilities to assist product and engineering teams.
• Community Technical Resource: Work with the Huntress Community Team on projects such as roadshows and peer groups.

What You Bring To The Team

• 6+ years of experience working in Technical Account Management, pre-sales, or similar roles.
• Experience in endpoint or network security spaces (AV, EDR, incident response, forensics, SIEM, firewall, HIPS/IDS, etc.).
• Understanding of bad actor tradecraft with the ability to educate others on methods and mitigation.
• Strong understanding of network design, hardening techniques, and troubleshooting.
• Experience working in or with MSPs and/or VARs.
• Excellent communication and presentation skills with the ability to present to external audiences, including C-level executives.
• Effective time management and organizational skills.
• Comfortable traveling up to 25% of the time and meeting face-to-face with customers.

Preferred Experience

• Experience with malware, threat intelligence, and/or sandbox analysis.
• Experience with programming or scripting languages such as PowerShell, Python, and Bash.
• Experience with cloud platforms like AWS, Azure, GCP, etc.
• Familiarity with MSP tools such as RMMs and PSAs.
• Familiarity with SIEM tools like Elastic, Splunk, etc.

What We Offer

• 100% remote work environment
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Comprehensive medical, dental, and vision benefit plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 home office upgrade reimbursement
• Annual education and professional development allowance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching and personal/professional growth