About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage.
What you’ll be doing:
- Perform in-depth troubleshooting on issues impacting our customers both internally and externally
- Develop our internal SaaS application focused on providing critical customer data to our CSE, CSM, TAM, Sales, and Finance teams
- Provide support for all Product and Engineering teams
- Serve as Incident Manager in facilitating the quick resolution of issues
- Work with internal stakeholders in solving support inquiries
- Monitor alerts and on-call channels for activity
- Participate in an on-call rotation (expected after your first 6 months of onboarding)
- Inject yourself in ongoing issues or discussions where you have knowledge to expedite resolutions
We’re looking for:
- Strong SQL skills, experience working with complex schemas, and familiarity with NoSQL DBs such as MongoDB, Cassandra, etc.
- Experience programming in Java, Python, or Go
- Experience with logging solutions such as Datadog or ELK
- Working knowledge of APIs and SDKs
- Comfort using AI-assisted tools (e.g., coding assistants, LLM-based agents) in day-to-day engineering work
- Experience administering Mac, Linux, and Windows devices preferred
- Experience with device management tools such as Microsoft Active Directory or Apple MDM preferred
- Knowledge of Radius and LDAP is a plus
- Strong written and verbal communication skills, with the ability to coordinate incidents and communicate impact clearly
- Strong team player capable of working in an Agile, interrupt-driven environment
Timezone overlap
UTC+0–+3
Open to
Europe · Ankara
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