Implementation Consultant - Brazil

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

As an Implementation Consultant, you will guide our direct customers and partner organizations through scalable implementation and onboarding project plans. Reporting to the Senior Manager of Solutions Architects, you will act as a dedicated technology specialist who loves the challenge of consulting, planning, and assisting with all sizes of platform rollouts. You will leverage your technical background in identity and access management to ensure smooth product transitions, directly driving customer satisfaction, meeting strict implementation SLAs, and increasing the overall adoption and utilization of the JumpCloud platform.

Major Performance Objectives (KPOs)

1. Meet Implementation SLAs: Consistently meet or exceed all Service Level Agreements (SLAs) associated with customer implementations, ensuring timely rollouts and resolutions to technical onboarding issues via email or remote web sessions.
2. Increase Platform Adoption & Utilization: Drive a measurable increase in the adoption and utilization of the JumpCloud platform by ensuring successful knowledge transfer and demonstrating the full value of the product to technical audiences.
3. Achieve Strong Customer Satisfaction: Maintain high customer satisfaction (CSAT) ratings throughout the onboarding phase by providing excellent project and account management, regular follow-ups, and clear communication regarding environment changes.

What You'll Be Doing

• Guide direct customers and partnered organizations through scalable implementation and onboarding project plans.
• Build custom onboarding plans based on the specific needs of the customer and the service offering they have purchased.
• Consult, plan, and assist with all sizes of rollouts of JumpCloud in customers’ existing environments, including AD/LDAP, O365/G-Suite, and enterprise MDMs.
• Resolve technical onboarding and API integration (OAuth/SCIM) issues via email or remote web session.
• Work hands-on in customer environments when applicable to execute complex migration or configuration tasks.
• Collaborate with peers, mentors, and community forum leaders to provide the most effective solutions for partners and customers.
• Communicate regularly with customers about action plans, recommendations, and new potential use-cases as they relate to JumpCloud.

Location & Language Requirements

• Location: This role is remote in the country of Brazil. You must be located in and authorized to work in Brazil to be considered.
• Language: Fluent spoken and written English is required, as internal business and the interview process are conducted in English.