Implementation Specialist - HRS

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We serve 20,000 client companies globally, including 30% of the Fortune 500 and over 500,000 users across 160 countries.

We are seeking an Implementation Specialist - HRS to join our global team. In this role, you will lead the customer onboarding process, configure systems, coordinate projects, and ensure a seamless experience for our clients.

Key Responsibilities

• Customer Onboarding & Implementation: Lead the onboarding process for new customers from kickoff through implementation completion, guiding them through setup requirements, timelines, and key milestones.
• Account Setup & Configuration: Configure customer accounts, user access, settings, and workflows while performing QA testing and validation to ensure accuracy.
• Project Coordination & Management: Manage multiple implementation projects simultaneously, tracking progress and proactively communicating status updates to customers and internal stakeholders.
• Customer Communication & Support: Build strong relationships through clear, timely communication, providing guidance throughout implementation and addressing questions promptly.
• Cross-Functional Collaboration: Partner with internal teams to resolve issues, coordinate activities, and ensure seamless transitions to ongoing support or account management.
• Process Improvement: Contribute ideas to improve onboarding processes and implementation workflows while maintaining accurate documentation and records.

Qualifications & Requirements

• Experience: 1–3 years of experience in customer onboarding, implementation, project coordination, customer success, account management, or technical support.
• Project Management: Strong organizational skills with the ability to manage multiple projects, competing priorities, and deadlines simultaneously.
• Technical Skills: Experience working with SaaS platforms, enterprise software, or technology-based solutions preferred.
• Communication: Excellent written and verbal communication skills with a professional, customer-centered approach.
• Detail-Oriented: Exceptional attention to detail and commitment to quality throughout configuration and validation.
• Mindset: Customer-focused and service-oriented with a proactive, self-motivated approach and strong sense of ownership.
• Education: Associate's or Bachelor's degree in Business, Communications, Technology, Project Management, Information Systems, or a related field (or equivalent combination of education and work experience).

Compensation & Benefits

• Anticipated Pay Range: $50,000 Annually USD
• Bonus: Eligible for annual bonus program
• Health Benefits: Health, Dental, and Vision Insurance, FSA & HSA options, STD/LTD, and Group Life Insurance
• Retirement: 401(k) with employer match
• Time Off: Open PTO + 11 Paid Holidays + 4 Paid Global Wellness Days Off
• Family & Support: Paid Parental Leave, Pet Insurance, and Employee Assistance Program (EAP)
• Perks: 100% Remote Work, LinkedIn Learning Platform access, and professional development opportunities