Senior Technical Program Manager, Security - JumpCloud

About JumpCloud

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

About the Role

JumpCloud is looking for a Senior Technical Program Manager (TPM) to operate the Security organization's program management function. This is a hands-on role for a classically trained program manager who has already integrated AI deeply into their working life and uses it to operate at a higher level than traditional PM scale allows.

You will own the day-to-day program management of the security organization's projects and run a hybrid program management capability where AI handles continuous structured work, while you provide the judgment, prioritization, and relationship work where humans excel.

About the Team

Our Security organization spans SecOps, GRC, and DevSecOps. As our scope grows, we are actively investing in modern, AI-augmented operations. As the Senior TPM reporting to the Director of Security, you will own program management across the entire org. You will partner closely with security leadership, engineers, and our AI team, collaborating to design, refine, and drive the AI-assisted program management systems that power our daily work.

What You Will Be Doing

• Operating Standard Enforcement: Apply a single operating standard across every security project. Drive project hygiene at scale: ownership, dates, scope, plans, status. Review and act on AI-generated drafts that flag gaps, propose fixes, and surface stale work to project owners.
• Intake and Triage: Own the front door for security requests across Slack channels, ticket forms, and direct asks. Classify, route, set expectations with requestors, and capture demand as data. Train the AI classification system through your corrections and feedback.
• Status and Reporting: Produce per-person, per-project, and program-level status briefs and the reports the security org commits to (weekly operating reviews, monthly engineering-relevant metrics, quarterly roadmap progress). Edit AI-drafted reports for narrative, framing, and relationship context.
• Capacity and Commitment: Maintain a working model of team capacity and project commitments. Flag slippage early and surface overcommitment to leadership before dates slip. Apply judgment for factors the data does not see (team morale, growth needs, strategic context).
• Interruption Work Tracking: Inventory and measure categories of interruption work (elevation requests, threat model processing, team requests, secret rotations, vulnerability alerts). Propose new projects to reduce unplanned work and improve efficiency.
• Prioritization: Place new work in the priority queue using stated criteria of impact, urgency, dependencies, and capacity. Apply judgment for political and strategic context.
• AI System Partnership: Work directly with the AI engineering function as an internal customer. File feature requests, validate output quality, define what good looks like, and shape the system over time.
• Operating Standard Evolution: Refine the operating standard as edge cases surface. Propose updates, build team buy-in, and roll out changes consistently.
• Cross-Company Representation: Represent the security organization's program management practice to peers, stakeholders, and leadership across the company. Ensure transparent, objective reporting of progress and risks.

Necessary Skills

• 6+ years of program or project management experience, ideally including time in technical or engineering organizations
• Demonstrated experience using AI to scale your program management practice with concrete examples of time saved, routine work automated, or operating scale achieved
• Deep fluency with Jira and Confluence, including epic and project structure, JQL, dashboards, and reporting
• Excellent written communication skills for executive updates, project briefs, and status reports
• Comfort working with incomplete information and exercising sound judgment independently
• Ability to push back constructively, including upward, when commitments are at risk or scope creeps
• Experience operating in a remote-first organization
• Bonus: Prior experience in security, infrastructure, or platform engineering organizations

Personal Characteristics

• Passionate about AI as a force multiplier integrated into daily workflows
• Operates from first principles without letting tools distract from primary goals
• Emotionally mature, able to hold high standards, and deliver honest feedback constructively
• High level of integrity, reporting accurate facts rather than flattering metrics
• Strong sense of ownership, accountability, clear communication, and creative problem-solving
• Service-minded orientation towards supported teams

Location & Language Requirements

• Location: This role is remote in Mexico. You must be located in and authorized to work in Mexico to be considered.
• Language: Fluent spoken and written English is required for interviews and daily business operations.