Agent Architect - Litify

About Litify

At Litify, we’re revolutionizing the legal industry by powering legal’s top performers. As a trailblazer in legal technology, Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success by continually standardizing, measuring, and improving their legal operations.

Backed by Bessemer Venture Partners, Litify is proud to be recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America. Over 400 enterprise businesses and 55,000+ legal professionals trust Litify to amplify their impact with innovative technology.

About the Role

The Agent Architect is a technical leader responsible for designing and building autonomous AI workflows (“agents”) that drive measurable ROI for clients. This role bridges the gap between high-level business goals and technical execution, ensuring that AI demo environments and client trials are configured for maximum success.

Reports to: Director of Customer Success

Responsibilities

• Agentic Flow Development: Build and maintain advanced agentic flows within demo and trial environments, such as Policy Agents, Damages Assistants, and Litigation Agents.
• Solution Design: Collaborate with sales and success teams to conduct pre-trial "Trial Objectives" calls, identifying key workflows, prompts, and autonomous agents tailored to client needs.
• Technical Implementation: Lead the configuration of AI prompt libraries and build autonomous workflows during the trial discovery and setup phase.
• Guidance & Mentorship: Provide technical guidance to Sales Engineers and other team members on building custom demo flows and updating demo orgs for new product releases.
• Troubleshooting & Optimization: Navigate complex permission issues, perform end-user testing, and provide ongoing technical support during trial check-ins to optimize for adoption.
• Post-Rollout Customization: Lead additional workflow customizations and configurations following full rollout to ensure long-term client retention and success.
• Agentic Documentation & Training: Develop internal and external-facing AI and Agent documentation. Develop and deliver ongoing training to LSAP and Customer Success as a whole to ensure Agentic knowledge growth.

Qualifications

• 2+ years of hands-on experience with the Salesforce platform and Litify software.
• Strong technical knowledge of Salesforce administration and configuration (Salesforce Advanced Administrator Certification preferred).
• 2+ years of experience working on Salesforce Automations. Strong Flow knowledge with an emphasis on record-triggered flows, collections, loops, and configuring 3rd-party Lightning components.
• Project management experience running complex projects while maintaining scope, time, budgetary constraints, and stakeholder expectations.
• Excellent written and verbal communication skills with the ability to present complex technical topics effortlessly to diverse audiences.
• Ability to manage multiple customers and tasks simultaneously in a fast-paced environment.

Location & Compensation

This role is fully remote within the US (employees residing in NYC/NJ work on a hybrid schedule out of the Manhattan office 6 days per month).

• Estimated Base Salary: $110,000 – $120,000 USD
• Additional Compensation: Eligible for bonus and benefits package.