Head of Product - Interfaces

At Mercury, customers reach us through Dashboard, Mobile, Command, our API, and Model Context Protocol (MCP). Each request should take the best path to the work, whatever surface it starts on. We're looking for a Head of Product, Interfaces to design that network. You'll set one direction across these surfaces and lead the PMs who build them. You'll also build the shared capabilities that let every Mercury team reach customers well: navigation, tasks, notifications, and agent interactions. AI is central to the role, finding where AI removes real work and making it dependable enough to trust with money.

This is a hands-on leadership role reporting to the VP of Product. You’ll develop people while staying close to customers, prototypes, product decisions, and shipped quality.

(Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.)

As part of this job, you will:

• Set the product direction for Interfaces, connecting Dashboard, Mobile, Command, and API/MCP through a clear view of customer needs and the role of each surface.
• Lead and develop the PM team, building clear ownership, coaching product judgment, hiring strong people, and helping the team deliver excellent work.
• Shape Mercury’s AI experience by partnering with the Command team to turn new AI capabilities into useful products that help customers complete financial work.
• Improve the core product experience, making it easier for customers to understand their finances, find the right action, and move between devices and workflows.
• Build shared capabilities to help Mercury teams deliver through common foundations such as navigation, tasks, notifications, and agent interactions.
• Make quality part of product development by working with engineering, design, data, and research partners to evaluate behavior, understand failures, and improve through evidence.
• Design for customer control, ensuring consequential actions are understandable, permissions clear, and progress and results easy to inspect.
• Connect the portfolio across Mercury, partnering with teams building banking, Spend, Books, Payroll, and other products to bring their capabilities into shared experiences.
• Own the tradeoffs by balancing immediate customer needs, new opportunities, and the platform investments that make future work faster and better.

What we’re looking for:

• 10+ years of direct product management experience, with 5+ years leading product managers: hiring, coaching, org design, and performance management.
• A track record of shipping products that customers value, with a clear account of your own decisions and contribution.
• Experience leading PMs and working across multiple teams or a broad product area; enthusiasm for developing people while staying close to the work.
• Excellent product judgment and a strong sense of design quality, simplicity, and customer experience.
• Substantial practical experience with AI products: ability to discuss what you built, how you evaluated it, where it failed, and what changed as a result.
• The ability to turn ambiguity into a clear direction and a sequence of useful releases.
• Strong technical judgment and the ability to work with engineers on complex product and platform decisions.
• Experience aligning teams around shared capabilities while staying responsive to their different needs.
• Clear communication and the confidence to make recommendations, explain tradeoffs, and challenge assumptions.
• A habit of using customer conversations and product evidence to improve decisions.
• The willingness to own the full outcome, including work outside a narrow product remit.
• A high bar for your own work and a thoughtful, direct approach to helping others improve.