Staff Strategic Operations Program Manager - GTM

Until November 18, 1883, American railroads ran on dozens of local times. That day the railroads agreed on four time zones, and clocks across the country stopped and restarted on a shared standard. Nothing about the trains changed. What changed was that everyone could finally plan against the same clock.

That is the role of the Staff Strategic Operations Program Manager for Go-to-Market (GTM) at Mercury.

Mercury builds the financial stack for ambitious businesses: banking, cards, payments, credit, and the financial workflows that run on top of them. Our GTM organization spans Revenue, Marketing, Growth Product, and GTM Data—more than 200 people acquiring customers and driving expansion.

To support this scale, the four teams are building a shared GTM Engine: a single view of the customer, unified touchpoint logging, reliable attribution, and multi-channel campaigns. This role owns this entire program end-to-end, sitting on Mercury’s Strategic Operations team and embedded with GTM leadership.

What You'll Do

Own the program

• Build and manage the integrated roadmap for the GTM Engine across Growth Product, Growth Marketing, Revenue, and GTM Data, tracking milestones, dependencies, critical paths, and cross-functional handoffs.
• Maintain an active RAID log and decision log with defined owners, identifying data signal slips early and proposing solutions.

Drive decisions

• Navigate ambiguity by establishing clear ownership, bringing tradeoffs to the surface, and leveraging productive conflict to reach sound decisions.
• Prepare and facilitate GTM Reviews to allow leadership to focus on critical decisions rather than status reporting.

Build the operating system

• Design planning cadences, operational reviews, and launch-readiness frameworks that allow multiple teams to orchestrate customer touchpoints cohesively.
• Establish program visibility through dashboards, written updates, and a single source of truth accessible across marketing, sales, and data science.
• Implement workflow automation and agentic systems to run programs with high efficiency and quality.

What We're Looking For

• 7+ years running cross-functional programs, ideally in B2B SaaS or fintech.
• GTM systems fluency, with hands-on familiarity across CRM, lifecycle, CDP, or attribution stacks (such as Salesforce, Customer.io, Segment, or equivalent tools).
• Structured thinking with the ability to synthesize inputs from multiple leaders and functions into a coherent operational picture.
• Strong written and verbal structured communication skills.
• High bias to action and comfort resolving unowned tasks and ambiguous challenges directly.
• Low ego and a collaborative mindset in behind-the-scenes orchestration.
• AI fluency, including experience automating workflows and driving measurable efficiency improvements.