As a Client Support Specialist II at MeridianLink, you will be the first line of defense in resolving customer issues and addressing inquiries related to MeridianLink mortgage products. You will respond to incoming client communications, document interactions in case management systems, provide updates on ongoing resolutions, and resolve inquiries using established methods. Issues that cannot be resolved directly will be escalated to the appropriate departments.
Responsibilities
- Coordinate with internal departments to resolve client issues and ensure follow-through until completion.
- Handle inquiries, applying judgment and basic decision-making authority to resolve customer concerns.
- Assist in developing support delivery strategies, escalation procedures, and training, while mentoring Client Support Specialist I associates.
- Provide information about products and services, answer questions, and resolve client issues.
- Complete activities supporting the implementation of procedures.
- Ensure inquiries are properly followed up on and resolved.
- May fill in for a supervisor during staff or customer meetings.
Qualifications
- Bachelor’s degree from an accredited college/university in a software-related field or equivalent technical experience, with a current major GPA of 3.0 or higher preferred.
- Solid interpersonal, written, and verbal communication skills required.
- Self-motivated, highly organized individual with strong attention to detail.
- Prior Technical Support and/or Customer Service experience required.
- Familiarity with credit application, loan, underwriting, and credit scoring processes is a plus.
Timezone overlap
UTC-8–-4
Open to
US
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