Customer Success Manager - Mighty Networks

About Us

Mighty Networks helps people and brands build communities, online courses, memberships, challenges, and events. Through its advanced technology, called people magic, Mighty helps members build relationships by surfacing the most relevant and interesting connections.

Mighty has produced the most $1M+ communities and helped Hosts earn over $500M.

The Role

As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success. You will act as their primary strategic partner, helping them unlock their community's potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management.

What You'll Do

• Serve as the primary relationship owner from the moment a Pro Host signs with Mighty through renewal and beyond, ensuring a seamless customer lifecycle experience.
• Develop and deliver custom quotes for additional services aligned with Hosts' evolving business needs.
• Partner with Mighty Pro Hosts to increase adoption of key product features that drive engagement and retention.
• Map out compelling success plans for each Mighty Pro Host to exceed their goals.
• Proactively anticipate and plan for key milestones and moments in the annual life of a Pro Host.
• Identify and mitigate churn risks, collaborating cross-functionally to address challenges.
• Capture and share best practices across the Customer Success organization to maximize Host satisfaction.
• Communicate consistently and methodically with Hosts and internal teams (leadership, marketing, product, and advocacy).
• Own the end-to-end renewal process, proactively engaging Hosts in advance to secure long-term commitments.

What We're Looking For

• Proven experience in Customer Success with a track record of delivering measurable client outcomes.
• Strong organizational and relationship-building skills to manage complex client relationships.
• Experience managing high-value accounts for successful brands, entrepreneurs, and creators.
• A proactive, dynamic approach that thrives in a fast-paced, high-growth environment.
• Curiosity, active listening skills, and a genuine passion for community-powered businesses.
• Confidence in executive-level communication with high-profile Hosts and internal leadership.
• Ability to build feedback loops that capture customer insights to inform product and service improvements.
• An entrepreneurial mindset with empathy for creators and founders building from the ground up.
• Curiosity about AI-driven solutions and how emerging tools can enhance customer outcomes and operational workflows.

What We Offer

• A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
• Comprehensive benefits, including health, vision, dental, and paid time off.
• Clear opportunities for professional growth, leadership pathways, and skill development support.
• The opportunity to shape the future of digital communities and creator businesses.