Principal Enterprise Onboarding Manager - ClassDojo

ClassDojo's goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo’s flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Active in over 95% of US schools and reaching over 45 million children in 180 countries, we are a team of around 200 people. We are now expanding to give kids the best learning experiences in the world beyond standard schooling.

We hire for talent density. Our team comprises entrepreneurial teammates from around the world with experience in education and large-scale consumer internet companies.

What You’ll Do

As a Principal Onboarding Manager on the Success and Implementation team, you’ll own implementation, onboarding, and adoption across our enterprise accounts. You’ll serve as a key point of contact for district leaders, translating their goals, timelines, and needs into coordinated implementation plans, technical readiness, and strategies for sustained adoption.

• Lead end-to-end district onboarding and project management across a portfolio of up to 20 enterprise districts.
• Co-develop district rollout and year-round professional development plans and manage district-specific communication strategies.
• Report to key internal stakeholders consistently, sharing mitigation and acceleration steps.
• Build relationships with school-level champions, gather feedback, and share insights to inform recommendations.
• Design curated enablement experiences and custom PD pathways that address adoption barriers.
• Coordinate between district IT teams and internal technical specialists on SSO, roster integrations, and data validation.
• Continuously improve onboarding systems, processes, and workflows with the broader Success and Implementation team.

Requirements

• Senior-level project management experience (5+ years) in a K-12 SaaS environment.
• Proven ability to independently manage multiple complex, high-stakes projects on tight deadlines.
• Strong written and verbal communication skills with executive presence.
• Experience synthesizing implementation data into executive-ready summaries and recommendations.
• High empathy, emotional intelligence, and cross-functional collaboration experience.
• Experience in edtech, working with K-12 schools and districts, and/or working on products for kids or educators.
• Comfort with technical topics such as SSO, rostering, and data integrations.
• Willingness to travel in person to visit district partners at least 1 time per year.

Compensation & Details

This is a full-time, remote position reporting to the Principal District Partnerships Manager with an expected start in early 2027. This role is eligible for an incentive pay component (On Target Earnings range varies by location).

• CA, WA, NY, NJ, CT states: $118,750 - $150,000 (USD)
• All other US states: $101,250 - $127,500 (USD)