Associate Value Engineer (Post-Sales) - Mimica

What We Are Building

Mimica is an AI-powered process intelligence platform enabling enterprises and individuals to reclaim their most precious resource: time. We've all seen repetitive tasks and redundant processes quietly drain productivity and creativity. Mimica automatically analyzes your team’s work, then generates the AI agents to execute it. Our software turns everyday work into data-backed decisions, helping companies remove process bottlenecks, automate the right tasks, and upskill teams with precision and confidence.

We’ve raised $26 million in Series B financing and are scaling fast. Backed by investors including Khosla Ventures and Paladin Capital, our proprietary AI technology is trusted by Fortune 500 companies to accelerate transformation. Mimica is recognized as a Top 100 AI Start-up by Accel and an industry Leader by the Everest Group.

Our Team

Behind our platform is a team of exceptionally talented people, remote-first and globally distributed across 16+ countries. We're looking for curious, collaborative people excited to solve complex problems in a fast-paced environment built on high ownership, bottom-up thinking, and transparent, open communication.

Key Responsibilities

• Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
• Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
• Collaborate closely with Sales, Marketing, Solution Engineering, and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
• Act as the voice of the customer internally, advocating for customer needs and providing feedback to Engineering, Machine Learning, and Product teams to influence Mimica’s roadmap.
• Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
• Communicate to customers by pinpointing problems, interpreting Mimica outputs to provide actionable insights, and making transformational recommendations.
• Execute training programs, workshops, and onboarding sessions to drive user adoption.

Requirements

• Proven background in customer success, value engineering, or management consulting, focusing on driving business outcomes and stakeholder alignment.
• Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.) and identifying operational inefficiencies.
• Strong analytical skills, comfortable working with large data sets in Excel using pivot tables, lookups, and custom formulas to surface insights.
• Track record of building trust-based relationships with business and technical audiences across functions and levels.
• Exceptional communication skills to translate complex information into compelling insights, delivering presentations and training.
• Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.
• Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.

Nice to Have

• Experience in process intelligence, task mining, automation, or GenAI implementation.
• Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
• Track record of delivering value quickly and iteratively in high-growth startup environments.

What We Offer

• Generous compensation + stock options aligned with market data and individual skills
• Fully remote / distributed work setup
• Company-issued laptop, remote setup stipend, and co-working budget
• Flexible schedules
• Ample paid time off, plus local public holidays
• Enhanced parental leave
• Health & retirement benefits
• Annual learning & development budget
• Annual workaways and regular virtual & in-person socials