Fraud Investigator - Nymbus

About Nymbus

Nymbus is a high-growth fintech company, ‘Built to Move,’ empowering banks and financial institutions to transform faster, compete smarter, and deliver greater value in today’s digital marketplace. At Nymbus, we’re revolutionizing banking technology. Our award-winning modern core platform and cloud-based solutions help financial institutions modernize, scale, and succeed.

The Opportunity

The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources.

The Investigator will perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases.

What You Will Own

• Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution.
• Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies.
• Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions.
• Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents.
• Work with clients to provide investigative updates, final case reports, and recommended preventive measures.
• Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels.
• Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures.
• Draft, update, and maintain fraud investigation procedures and best practices documentation.
• Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members.
• Track and report investigation metrics for client review.
• Stay current on industry fraud trends, regulatory changes, and compliance requirements.
• Provide training and mentorship to Fraud Analysts on investigative techniques and case handling.

What You Will Bring

• Associates degree in Business, Criminal Justice, Finance, or a related field preferred.
• Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment.
• Proven track record managing complex investigations from initiation to resolution.
• Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis.
• Fraud certification (CFE, CFCI, or equivalent) strongly preferred.
• Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends.
• Strong understanding of banking operations, payment systems, and relevant regulations.
• Exceptional written and verbal communication skills.
• Proven analytical, research, and problem-solving skills with a detail-oriented mindset.

How We Work

Nymbus is a remote-first company. Success in our remote environment requires self-motivation, initiative, and strong personal accountability. Team members are expected to manage their priorities independently, communicate proactively, remain responsive, and participate on camera during virtual meetings.