About Owner
Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business—powering everything from the restaurant’s website, online ordering, CRM, POS, and more.
Product Philosophy
Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. Using Owner should feel like having a team of great operators, engineers, and marketers working for you.
Our Vision & Traction
We’re starting by helping independent restaurants succeed online, but our goal is to scale into every local business type. Since 2020, we've generated tens of millions in revenue, processed over a billion dollars in online orders, helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.
Why We're Looking for You
As a Customer Onboarding Specialist, you will be the first to welcome newly-signed Mandarin-speaking partners to the Owner platform. Strong communication skills are a must to ensure alignment on expectations so that the restaurant has the highest quality mobile app and website launch as soon as possible.
Strong organizational skills are vital because you’ll be balancing a portfolio of partners in different stages of the onboarding journey. This is a fast-paced, KPI-focused role managing a high volume of inbound/outbound emails, calls, and SMS messages.
This role is 100% remote and open to candidates based in Mexico, Colombia, or Costa Rica. Native-level proficiency in Mandarin and English (C1/C2) is required.
The Impact You Will Have
- Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence.
- Coach and educate restaurant owners on best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team.
- Work on projects and initiatives that improve internal onboarding processes.
- Impact Owner platform design by providing relevant product feedback to engineering teams.
- Partner and collaborate successfully with cross-functional teams.
Minimum Requirements
- Fluency: Native or C1/C2 proficiency in both English and Mandarin (reading, writing, and verbal communication).
- Account Management: Ability to effectively manage multiple accounts at various stages of onboarding.
- Mindset: Growth mindset, solutions-oriented, lifelong learner committed to professional growth.
- Adaptability: Ability to thrive in a fast-paced environment where change is common.
- Plusses: 1+ years of experience working in the restaurant industry.
Pay and Benefits
Annual Compensation
- Mexico: 600,000 MXN base salary + up to 120,000 MXN variable commission
- Colombia: 125,000,000 COP base salary + up to 25,000,000 COP variable commission
- Costa Rica: 16,000,000 CRC base salary + up to 3,000,000 CRC variable commission
Benefits
- Comprehensive health coverage
- Unlimited PTO
- Additional company perks
Interview Process
- Recruiter Screen (30 mins) — Alignment on background and role expectations.
- Hiring Manager Screen (30 mins) — Deep dive into your experience and working style.
- Full Interview Round (1 hour) — Conversation with senior stakeholders covering skills and execution.
- Final Round (30 mins) — Executive conversation with a senior leadership member.
Timezone overlap
UTC-6–-3
Benefits
Open to
LATAM
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