Senior Product Manager, Provider Experience - Parachute Health

Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers to help patients get the life-saving products they need at home. Since launching, we've connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states and helped 15M+ patients.

About the Role

As a Senior Product Manager for Provider Experience on our Clinical Strategy team, you will be responsible for enabling providers to elevate the patient experience while giving them more time to focus on care. You will work with your product team, stakeholders, and customers to build our product across a large, nationwide network of clinicians.

Responsibilities

Product Strategy and Research

• Work with current and potential partners to aid in customer research, business development, feedback collection, and product planning for your roadmap.
• Define product release slices for clinician experience that optimize for time to value.
• Measure and analyze product success/fail metrics in your product area and align them to our overall business goals.

Product Development Delivery

• Align your balanced product team on a clear strategy and prioritize work in progress to maximize user outcomes, customer satisfaction, and business growth.
• Build artifacts that help unify the organization (roadmaps, product briefs, etc.).
• Support your team through the product build and launch process.
• Manage milestones and deliverables to maximize time to value.
• Help define and measure success metrics and customer feedback loops.
• Partner closely with Engineering and Design teams.

Adoption and Go-to-Market

• Drive adoption and engagement across health systems and clinician practices by partnering with Customer Success, Implementation, and Marketing.
• Collaborate with marketing and operations to bring products to market.

Team and Stakeholder Collaboration

• Work with customers and external stakeholders to develop solutions.
• Coordinate across the organization, customers, and partners to articulate and execute product decisions.

Who You Are

• Communication & Collaboration: Excellent communicator and highly collaborative, working with diverse stakeholders to create alignment.
• Results-Oriented & Analytical: Able to solve problems from high-level goals to ground-level execution using data.
• Strategic & User-Focused: Empathetic, curious, and skilled at prioritizing in a complex healthcare landscape.
• Experienced: 7+ years of product management experience.
• Ambiguity & Risk Management: Past success driving software products forward, ideally at a startup.
• Travel: Located within the United States and willing to travel to customer sites and/or conferences (1-2 trips per quarter).

Nice to Have

• Bachelor’s Degree in a technical, scientific, or quantitative field, or equivalent experience.
• Background in healthcare and knowledge of healthcare complexity.
• Experience with EHR integrations or healthcare data standards (HL7, FHIR).
• Experience in a fast-paced startup environment.