Product Researcher - Pathstream

Role Overview

Pathstream is seeking a Product Researcher to uncover insights that help us improve our product, expand our business, and progress towards our mission. This role sits within our Product & Design department and works closely with product managers, designers, and teams across the company.

We believe that building a successful product and business today requires being highly intentional about understanding our clients and users and how we can best serve them. This role drives that forward, empowering all teams building the product at Pathstream.

What We Do

Pathstream was founded on the premise that substantial unrealized economic and human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, and from task-oriented to strategic.

What You'll Do

The Product Researcher role works cross-functionally to build our knowledge about our market, users, and more. You will be accountable for building and maintaining our pipeline of subject matter expert advisors, running research studies that inform product and curriculum decisions, and keeping research operations organized so that findings are accessible to the team.

Research and Analysis

• Plan, conduct, and synthesize research, including support for early-stage exploration of new product areas and industries.
• Run usability testing on product features before release, identifying areas for improvement to the user experience.
• Gather input on curriculum from subject matter experts and identify ways to tailor or make it more effective.
• Monitor features and curriculum after release using quantitative user data, surveys, user interviews, and session replays to feed insights back to product and curriculum teams.

Research Operations

• Design product research processes, proactively identifying where automation or process changes increase efficiency without losing quality.
• Build our expert advisor network by sourcing and screening subject matter expert advisors.
• Organize research files and findings so they are accessible to the team, managing logistics including scheduling and compensation.

Collaboration

• Work with project stakeholders to weigh in on how to address specific insights raised in initial research (e.g., helping build and user test prototypes).
• Hold relationships with subject matter experts and advisors, coordinating communication between advisors and Pathstream stakeholders.
• Serve as a responsive “voice of the customer” for various teams building and testing new user experiences.

About You

• Experience: 3+ years of experience in research, data, or insights roles such as consulting, venture or impact investing, user research, or similar work involving a portfolio of varied responsibilities.
• Startup Experience: Comfortable operating in a startup or small team with an ownership mindset and the ability to run with loosely defined or co-created project requirements.
• Synthesis: Proven experience synthesizing research into actionable insights to effectively translate user feedback and data for internal decision-makers.
• Operations: Experience ideating and implementing research operations, including managing research repositories, survey platforms, user recruitment networks, and transcription/tagging tools.
• Bonus: Existing knowledge or experience researching the financial services industry, frontline workers, or using AI tools relevant to product research and design.

What We Offer

• Transparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback.
• Strong sense of ownership and strategic work that impacts our product, users, colleagues, and business.
• Competitive salary structured by geographic tiers ($115K - $170K based on location).
• 100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents.
• Flexible paid time off and 13 paid holidays.
• Generous paid parental leave, short and long-term disability insurance (100% company-paid).
• Employee Assistance Program, free access to wellbeing apps like Ginger and Headspace.
• Annual professional development budget and company-provided laptop.
• 401(k), life insurance, and discounted pet insurance.