Clinical Integration Analyst - US Remote

What is PerfectServe?

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. Founded in 1997, the company has grown steadily, serving 30,000+ customers—spanning medical practices, hospitals, and health systems—with 400+ employees and $100M+ in annual revenue.

Our mission is to accelerate speed to care by optimizing provider schedules and routing communications (messages, pages, calls, and alerts) to the right place at the right time in any care setting. Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration.
2. PerfectServe also received two Best in KLAS awards in 2026—making for 11 Best in KLAS awards over the past 9 years.

Position Overview

The Clinical Integration Analyst designs, implements, and supports integrations between hospital clients’ clinical systems and the PerfectServe platform. Acting as a subject matter expert on integration solutions and associated clinical workflows, you will partner with customer technical and clinical resources and PerfectServe R&D throughout design, development, testing, and support.

Responsibilities

• Serve as subject matter expert and point of contact for internal and external users regarding integration solutions and clinical workflow.
• Partner with customer technical and clinical resources in designing and supporting integration solutions.
• Work closely with R&D in the design, development, and testing of the backend integration domain.
• Code HL7 interfaces within the interface engine and create flat-file integrations using SSIS packages in Microsoft SQL.
• Coordinate technical resources to implement third-party API integrations.
• Perform data validation on new data feeds and regression validation with each QA and Production release.
• Support and troubleshoot production integrations and establish integration support structure between customer IT and PerfectServe.
• Create and maintain documentation; coordinate VPN and sFTP setup; plan and perform interface engine upgrades and failover; participate in after-hours call rotation.

Qualifications

• Clinical degree and licensure (Associate or Bachelor’s).
• Minimum 5+ years in a Clinical IT role with enterprise-wide implementation and support experience.
• Proven experience implementing integrations using HL7 standards; strong understanding of hospital operations and workflow.
• Excellent computer skills using Microsoft Word, Excel, SQL Server Management Studio, and Lucidchart.
• Excellent written and oral communication and critical thinking skills; able to work in a fast-paced, cross-functional environment.
• Preferred: FHIR APIs, WCTP integrations, JSON-based API requests (Swagger/Postman), and multiple HIT vendor experience.
• Candidates must be located within the US and willing to participate in a 24/7 on-call rotation.
• Travel up to 10% or as required.

Benefits

• Remote-first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401(k) with match and immediate vesting
• 17 company holidays, 2 floating holidays, plus a competitive paid time off policy
• Internal advancement opportunities