Senior Fraud and Authentication Consultant - Pindrop

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

• Is this identity synthetic? Detect AI-generated and manipulated voice and video.
• Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
• Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop protects billions of high-risk interactions for leading financial institutions, insurers, and healthcare organizations, informed by more than 8 billion real-world interactions annually and backed by 300+ patents.

What You'll Do

• Serve as a trusted advisor to Pindrop's most strategic customers, delivering technical and business guidance through all solution lifecycle phases—from discovery and implementation to optimization and ongoing value realization.
• Lead complex client engagements: assess needs, define solutions, and drive outcomes that maximize value from Pindrop's platform.
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify opportunities for improvement, and recommend solutions for operational efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring solution adoption.
• Develop and maintain thought leadership, including authoring white papers, case studies, and reusable best practice resources.
• Mentor colleagues and contribute to consulting excellence.

Who You Are

• A relationship-driven consultant with expertise in enterprise technology, financial services, SaaS, risk management, and customer engagement.
• Adept at solving complex problems at the intersection of people, process, and technology.
• AI fluent, proactive, and capable of communicating value clearly to executive and technical audiences.
• Resourceful, resilient, adaptable, and focused on driving high-impact results.

Your Skillset

• 7+ years of experience in consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging technical or business problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Strong client relationship skills with experience presenting to C-level and executive stakeholders.
• Experience with contact center technology, voice biometrics, or security solution integration.
• Background in management consulting or high-growth technology environments.
• Technical certifications (AWS, security, networking) or an advanced degree preferred.
• Proven track record producing thought leadership content (whitepapers, best practice guides).

What We Offer

• Competitive base salary ($109,000 - $131,000 USD) plus bonus eligibility
• Equity included for all employees
• Unlimited Paid Time Off (PTO)
• Equal Paid Parental Leave (birth, adoptive, and foster parents) plus one year of diaper delivery
• One-time home office allowance
• Pick your own Apple MacBook Pro
• 401(k) retirement plan with competitive match
• Annual professional development and learning benefit
• Wellness program including EAP and 24/7 Telemedicine