Senior Product Manager, Agent Identity Management - Pindrop

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

• Is this identity synthetic? Detect AI-generated and manipulated voice and video.
• Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
• Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

What You’ll Do

AI agents are becoming participants in customer and enterprise interactions. Organizations need to establish who the agent is, whom it represents, what it is permitted to do, and what evidence supports that decision. Pindrop is extending its real-time identity trust platform to help enterprises safely service authorized AI agents across communication channels.

As Senior Product Manager, Agent Identity Management, you will take primary ownership of this emerging product area—from customer validation and product strategy to MVP execution, customer adoption, and commercialization.

• Own the product vision and roadmap for agent identity management: agent identification, identity verification, authorization signals, and secure servicing decisions.
• Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners.
• Define end-to-end experiences for agent registration, verified agent claims, delegated authority, risk-based step-up, and audit trails.
• Partner with Research, Engineering, and Security to evaluate technical approaches such as cryptographic identity assertions, anti-spoofing, and trust signals.
• Drive early-access programs, prototypes, and customer pilots to validate product-market fit.
• Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure.
• Own measurable product and commercial outcomes including pilot-to-production conversion, adoption, and revenue potential.

Your Skill-Set

Must-haves:

• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products.
• Proven ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into strategy.
• Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, and security/privacy trade-offs.
• Strong analytical and commercial judgment.

Nice-to-haves:

• Experience in identity and access management (IAM/CIAM), biometric authentication, delegated authorization, OAuth/OIDC, PKI, or verifiable credentials.
• Experience with AI agents, agent frameworks, or emerging agent identity and trust standards.
• Background in contact centers, real-time voice/video communications, or fraud detection.

What We Offer

• Competitive compensation package, including Restricted Stock Units (RSUs).
• Remote-first environment with regular team on-sites and company-wide events (requires approx. 6 trips per year for US-based staff).
• Unlimited Paid Time Off (PTO).
• Comprehensive health, dental, and vision welfare plans with employer contributions.
• Paid Parental Leave including birth, adoptive, and foster support.
• Recurring monthly phone and internet allowance.
• Annual Learning & Development stipend.