Senior Software Engineer (Capture) - Pindrop

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

• Is this identity synthetic? Detect AI-generated and manipulated voice and video.
• Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
• Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

What You'll Do

As a Senior Software Engineer on the Capture team, you will design, build, and operate the distributed services that form Pindrop's real-time ingestion layer. You will engineer systems that acquire, normalize, and deliver real-time and recorded audio, video, and telephony metadata across provider platforms (Zoom, Microsoft Teams, Webex, Google Meet, Amazon Connect, Genesys) into Pindrop’s downstream analytics, fraud detection, and authentication engines.

Responsibilities include:

• Design, build, test, deploy, and operate distributed Go microservices and media pipelines optimized for low-latency processing, high availability, and fault tolerance.
• Build and evolve integrations across communication technologies and protocols, including SIPREC, RTP, WebRTC, WebSockets, and enterprise contact center platforms.
• Lead projects from architecture and technical design through implementation, testing, deployment, documentation, and production support.
• Diagnose complex distributed systems issues using logs, metrics, traces, and system tests; improve service reliability, capacity, and security.
• Provide technical guidance through design reviews, code reviews, architecture decisions, and mentoring junior engineers.
• Partner closely with Product, System Test, Infrastructure, SRE, and adjacent analytics teams to deliver seamless data ingestion.
• Participate in a shared on-call rotation after completing team training and production-readiness onboarding.

Who You Are

• Resilient & Adaptable: You are optimistic in the face of ambiguity and change, turning complex engineering challenges into scalable solutions.
• Accountable Owner: You take end-to-end responsibility for outcomes, under-promising and over-delivering on commitments.
• Analytical Problem Solver: You possess strong analytical skills and enjoy driving technical design, project leadership, and mentorship.
• Clear Communicator: You communicate complex technical concepts clearly to cross-functional partners and make decisions understandable across teams.

Your Skill-Set

Must Have

• 5+ years of professional software development experience building and operating distributed backend services in production.
• Strong proficiency in Go (Golang) or a comparable compiled language, with strong Linux/Unix, networking, concurrency, and performance tuning fundamentals.
• Hands-on experience with cloud-native architectures (AWS/GCP), containerization/orchestration (Docker, Kubernetes), and DevOps practices (Terraform/CDK, CI/CD pipelines).
• Proven track record of diagnosing and resolving complex issues in distributed systems, including participation in on-call production support.

Nice to Have

• Experience with real-time communication protocols and streaming frameworks (SIPREC, VoIP, SIP, RTP, WebRTC, WebSockets, FFmpeg, GStreamer).
• Experience integrating with telephony, contact-center, CPaaS, or meeting platforms (Amazon Connect, Genesys, Zoom, Teams, Webex).
• Experience with event-driven messaging systems (Apache Kafka/MSK), distributed caching, or service-to-service API design (REST/gRPC).
• Familiarity with observability tooling (Prometheus, Grafana, OpenTelemetry) and security best practices in compliance-sensitive cloud environments.

What We Offer

• Competitive compensation package, including RSUs for all employees.
• Remote-first work environment with regular team on-sites and gatherings.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans, including an employer-paid employee-only option.
• HSA employer contribution.
• Low-cost vision and dental plans.
• Paid Parental Leave (birth, adoptive, and foster parents) plus one year of diaper delivery.
• Recurring monthly phone and internet allowance.
• Fertility and GLP-1 benefits.
• Annual Learning & Development stipend.