Customer Solutions Engineer - Popl

Who We Are

Popl is defining a new category we call In-Person Go-To-Market. We help revenue teams turn real-world interactions—trade shows, conferences, field events, and meetings—into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.

About the Role

The Customer Solutions Engineer is a flexible, go-to technical resource embedded within the Customer Success team. This role is designed for someone who thrives on jumping in, solving problems, and making things work fast.

You won’t manage a book of business like a traditional CSM. Instead, you’ll be a technical Swiss Army knife: joining onboarding calls, accelerating time-to-value, guiding customers through CRM integrations, and helping teams with unique or advanced use cases. Whether it’s hosting office hours, assisting on a fast-moving rollout, or troubleshooting an edge-case setup, you’ll bring clarity and confidence to our customers when it matters most.

What You’ll Do

🎯 Jump In Where It Matters Most

• Join live customer calls—especially for new accounts that need fast onboarding or setup support.
• Guide customers through technical steps such as CRM integration walkthroughs, field mapping, enrichment workflows, and lead routing logic.
• Run ad hoc onboarding sessions or “office hours” to unblock customers in real-time.

🔧 Assist With Technical Setups

• Support CSMs by assisting on the technical aspects of implementation.
• Help configure Popl for unique customer use cases that require specialized workflows or data logic.
• Translate customer requirements into actionable setup recommendations.

🧠 Enable Internal Teams + Funnel Feedback

• Partner with the Integrations Program Manager to share real-time customer feedback and edge-case patterns.
• Act as an internal resource for teammates needing support on technical topics or product configurations.
• Participate in cross-functional enablement sessions to increase fluency across the broader CX and GTM orgs.

What We’re Looking For

• 2–5 years experience in a technical customer-facing role (Solutions Engineering, Implementation, RevOps, Technical CSM).
• Strong familiarity with CRM platforms like Salesforce, HubSpot, Pipedrive, and HR platforms like Azure Active Directory, Workday, and Google Workspace.
• Strong troubleshooting instincts and the ability to talk through workflows clearly with non-technical users.
• A highly independent operator who’s also deeply collaborative—comfortable working across Success, Product, and Engineering.
• Quick to jump into live calls, proactive in solving blockers, and confident owning the “how” of implementation.

Nice to Haves

• Familiarity with Zapier.
• Light experience with APIs, JSON, or field-level CRM structures.
• Experience supporting sales or marketing tech stacks in startup environments.

Why Join Us?

• Be part of a rocket-ship startup redefining how professionals connect and grow.
• Work closely with experienced leaders and cross-functional teams to shape our strategy.
• Make a measurable impact in a role critical to our long-term success.
• Fully remote work environment.
• Competitive salary and meaningful equity.
• Full insurance & benefits.
• Unlimited PTO.
• $150 monthly wellness credit.