Nurse Advisor (RN) - Private Health Management

About Private Health Management

Private Health Management guides patients and families through the chaos and complexity of serious medical care, for cancer and beyond. As an independent advocate and trusted partner during healthcare’s most challenging moments, our team of experts works alongside physicians to orchestrate the best treatment, advocacy, and support to deliver measurably better outcomes.

Everyone deserves great care. We make sure they get it.

About the Role

As a Nurse Advisor on PHM’s Health Advisory team, you’ll manage a portfolio of clients as they navigate the healthcare system and help them obtain high-quality care. Drawing on your clinical expertise and a compassionate, consultative approach, you’ll educate clients, advocate on their behalf, coordinate care, and help them make informed healthcare decisions with confidence. In between cases you'll also have the opportunity to support our Triage Team, working with new PHM patients to welcome them to PHM, help educate them on our service and place them with the right internal PHM teams to help them get the best that's possible from medicine.

This role is ideal for a mission-driven nurse who thrives in a dynamic, evolving, and high-growth environment. You’ll solve problems, build trusted relationships, and collaborate across teams to create a seamless experience for each client.

What You’ll Accomplish

• Build trusted relationships with clients and serve as a reliable guide throughout their healthcare journey.
• Help clients access appropriate providers, facilities, and services while reducing the complexity of coordinating care.
• Ensure smooth transitions and consistent communication across PHM’s clinical and operational teams.
• Welcome, educate, and triage new inbound PHM clients.
• Deliver a compassionate, high-quality client experience across a portfolio of low- to moderate-acuity cases.

How You’ll Spend Your Days

• Manage a caseload of clients delivering responsive transaction based clinical support by providing education, advocacy, care coordination, and ongoing support.
• Conduct a clinical intake via email or phone call to assess the client’s needs and determine the appropriate step forward in their healthcare journey.
• Collaborate closely with client services coordinators, medical records, and provide network team to holistically manage cases to provide the appropriate provider recommendations, coordinate appointments, assist with medical record review and support, and provide clinical guidance when necessary.
• Provide cross collaboration support to our triage team who handles inbounds via email and phone calls for clients with active needs or who are interested in our services.
• Communicate clearly and compassionately with clients, caregivers, providers, and internal partners.

What You Bring to the Table

• An active Registered Nurse license in your state of residence and at least five years of healthcare experience.
• Experience in case management, care coordination, patient navigation, ER Triage or a related broad based clinical environment.
• Confidence, empathy, critical thinking skills and sound clinical judgment when supporting clients and their families.
• A self-directed, collaborative approach, supported by strong organization, time management, and comfort learning new technologies and systems.
• Experience working remotely.
• Strong written and verbal communication skills, with the ability to translate complex clinical information for both clinical and non-clinical audiences.

Compensation & Benefits

• Target Base Salary: $85,000–$100,000 annually
• Health, dental, and vision benefits
• Annual cash incentive program
• 401(k) with company match
• Flexible paid time off
• PHM for PHM (services provided to employees and eligible dependents)