Jr. Customer Success Manager (Remote) - Process Street

About Process Street

Process Street is a San Francisco-based startup that provides an AI software and compliance operations platform. We empower our customers to build, document, automate, and track their recurring workflows, ensuring their businesses run smoothly, enforce standards, and prove compliance. With over 3,000 global customers and backing from Accel, Salesforce, and Atlassian, we are on a mission to make recurring work fun, fast, and faultless for teams everywhere.

Our culture is built on a strong belief in the work-life benefits of a healthy, collaborative remote environment. We value flexibility, autonomy, and ownership, with team members spread across 9 time zones communicating asynchronously. We foster strong human connections through regular virtual social events.

The Opportunity

This is an early-career Customer Success role perfect for individuals eager to grow within an experienced team. While prior Customer Success Manager (CSM) experience isn't required, a genuine passion for working with people, problem-solving, and understanding business operations is essential. As a CSM, you'll be at the forefront of our customer relationships, helping them derive maximum value from our product and scale their usage with us.

Where and When You'll Work

This is a fully remote role open to candidates based outside of the United States. You will primarily work during US business hours, focusing on Pacific Time (PT), with flexibility to support customers across PT, MT, and CT.

What You'll Do

• Build trusted relationships with customers, understanding their unique workflows and goals.
• Guide new customers through implementation, onboarding, and training processes.
• Provide ongoing support to existing customers, addressing inquiries, highlighting new features, and conducting Quarterly Business Reviews.
• Contribute to the development of support resources, including in-product guides, webinars, and Help Center articles.
• Collaborate with other departments to integrate customer feedback into the product roadmap and strategy.
• Identify and creatively pursue expansion and referral opportunities.
• Track key customer success metrics such as churn, time to first value, and Net Promoter Score.
• Experiment with new strategies, tools, and AI to enhance customer and personal productivity.
• Uphold our core value of "Delighting Customers" in all interactions.

About You

• Customer Experience: You have prior direct customer or client-facing experience and enjoy it.
• Startup Mindset: You thrive in startup, entrepreneurial, or build-it-yourself environments, demonstrating resourcefulness and comfort with ambiguity.
• Self-Starter: You are goal-driven and proactive, setting your own direction and pursuing outcomes independently.
• Strategic & Creative Thinker: You identify new opportunities, think outside the box, and actively pursue them.
• Relationship Builder: You are genuinely enthusiastic about connecting with people, understanding their operations, and helping them improve.
• Tech-Savvy & AI Enthusiast: You leverage AI and automation in your work and are curious about technology, applying this energy to help customers build innovative workflows.
• Eager Learner: You are energized by new ways of working and bring a positive attitude that uplifts others.
• Excellent Communicator: You possess strong written and verbal communication skills, essential for our distributed team.

Benefits

• Unlimited Paid Time Off (PTO) policy, with most employees taking 3-4 weeks plus holidays and a company-wide week off in December.
• Regular social events including coffee chats, games, and story-telling to foster connections.
• Generous health insurance for US employees and their families.
• Equity for all full-time roles.
• An opportunity to shape the future of no-code automation for companies worldwide.